The company is unprofessional and possibly a scam The company is completely non responsive once the order is placed. I have placed an order on 31st of Jan with the promise of delivery between 7-12 days. So namely by the 12th of Feb. As per the tracking it has departured on the 4th of Feb from the US (if that's even true or just a fake/scam info). It's the 15th now and there is no delivery and no answer to inquiry into why it's delayed or when will it arrive. It was a valentine gift , but forget arriving on time I doubt it will even arrive at the way it's going so far.

I was skeptical about ordering from… I was skeptical about ordering from them at first. Took my chance and ordered from them and I don't have any regrets about it. Looks beautiful and made my girlfriend happy. Sophie helped me out with the tracking. definitely recommend.

Ruined my Valentines Day I placed my order on February 1st in hopes that I would receive my items in time to combine them in a shipment with other gifts for my significant but unfortunately it’s been a week and I have no clarity on where the shipment is. Their email responses are just about as good as a robocall or automated support, now my Valentines Day surprise will be ruined and of course they don’t even care

Edited from 1 star to 5 Edited from 1 star to 5 Because of the poor service from my delivery guy the package was received broken. I was furious at first but Sophie handled the situation well. She sent me a replacement for free even though it wasn’t sparklyroses’s fault. Great customer service, did not leave me in the dark like other companies. I will be ordering from them again.

I ordered a purple rose for my mum for… I ordered a purple rose for my mum for mothers day, purple is her favourite colour. I was so excited and so happy when it arrived so beautiful, however during delivery it was damaged so I contacted sparkly roses and without any hesitation they sent me another one. It arrived today in perfect condition, my mum is going to love it. I cannot thank you enough, you guys are amazing. I will definitely be buying more in the future. Thankyou 🤗