Delivery and refund Order express delivery 3-5 days and arrived 12 days later. Would not give me refund when I got this for Valentine and it's waaaaay past Valentine. Also kept getting auto replies just like the ones below.

They have the most lovely roses i've… They have the most lovely roses i've ever seen!The packaging was exquisite and my order arrived on time.Amazing customer service,too-no it's surprise they're so highly rated

SCAM company This is DEFINITELY a scam company. Ordered items for Valentines day several days in advance as they claimed delivery within 2-3 business days. More than 11 days later, I have received nothing. Their customer service is now refusing to cancel my order. If you had the same issue, please dispute it with your CC company. Avoid this company like the plague.

Edited from 1 star to 5 Edited from 1 star to 5 Because of the poor service from my delivery guy the package was received broken. I was furious at first but Sophie handled the situation well. She sent me a replacement for free even though it wasn’t sparklyroses’s fault. Great customer service, did not leave me in the dark like other companies. I will be ordering from them again.

Beautiful flowers but slow service The flowers I ordered came out great. Very nice colors and design. My girlfriend loves them! Only problem I had was that they took just under a month to receive due to being shipped from China and customer service is a bit slow. I take partial responsibility for ordering 2 weeks before christmas but the estimated date of arrival was for about 17 days and it took about 30. Was packed very well though with no breaks or scratches!