Edited from 1 star to 5 Edited from 1 star to 5 Because of the poor service from my delivery guy the package was received broken. I was furious at first but Sophie handled the situation well. She sent me a replacement for free even though it wasn’t sparklyroses’s fault. Great customer service, did not leave me in the dark like other companies. I will be ordering from them again.

Delivery On 4th of Feb, I wrote them if they can deliver me within 12 Feb, they responded positive and I ordered, I was constantly tracking and asking them the update, They told me sometimes the tracking lags and assured me on time delivery. Today is 12 Feb and from tomorrow I won't be in station and I will be travelling. The order is worthless!l because I did not receive it until now.

My girlfriend really love the eternal… My girlfriend really love the eternal rose box with engraved necklace, she would've prefered it black, though.

They have the most lovely roses i've… They have the most lovely roses i've ever seen!The packaging was exquisite and my order arrived on time.Amazing customer service,too-no it's surprise they're so highly rated

Ruined my Valentines Day I placed my order on February 1st in hopes that I would receive my items in time to combine them in a shipment with other gifts for my significant but unfortunately it’s been a week and I have no clarity on where the shipment is. Their email responses are just about as good as a robocall or automated support, now my Valentines Day surprise will be ruined and of course they don’t even care