Order long time waiting for delivery I ordered a cup from Family Panda on 28 July 2021. The customer service via email has been fantastic. They have responded very quickly to my questions. The main problem is that the cup has still not arrived and according to the tracking information Australia Post says it is still in the air and DHL say it has arrived in Australia on Sunday 8 August. Very confusing and still don't know when I should receive the product.

Timeless Memories Canvas Wow! I ordered the Timeless Memories Canvas for my parents 60th Anniversary. It came out beautiful and they loved it. We were all so happy with the purchase. I will definitely recommend Family Panda to anyone and will purchase from them again. The customer support team was great with communications and answered all my questions in a timely manner.

How well the company is doing The company is doing so well, they respond to emails and do there best with everything you ask them to do. I couldn’t imagine how much more they could do for everyone involved in this business. I just wanna say thank you to everyone in this company.

It’s a scam It’s a scam. Product should arrive a few days ago, they still didn’t send anything and they ignore the customer, saying that they can only accept the complaint if the product does not arrive after another week. Thieves and Scammers! I recommend to avoid any shopping through this website!

Excellent customer service My order ended up slightly delayed. They communicated with me through the entire process and sent me a second when the first was possibly “lost.” I never even had to reach out to them they contacted me first. Which was so nice. I hate having to track down orders, and then track down someone from customer service. I ended up getting both packages. They were great quality, which I wasn’t really expecting since the price was so reasonable. I will definitely be ordering from family panda in the future.