Terrible communication after approval of proof. I ordered a hoodie from this site and I only received a digital copy of the Kustom design. I have been trying for the past 3 weeks to get in contact with someone from the site and no one will get back to me. I tried reaching out to Lauren, the lady who originally reached out to me regarding my product. However, when I tried to reach out to her again with the same email she contacted me with earlier, her email was unable to be reached, as if the email address had been deleted. The actual Kustom graphic is great but I spent $80 on a product that I have not received and can't get in touch with someone for a tracking number to know if it is being shipped or not. I am disappointed with the contact us on the website, because it says that you will be reached via email if a response isn't given and the window closes. I have not received any email, I have not been contacted, and I am extremely disappointed in the professionalism and business practices of this group. I hope a member of this group will see this and reach out to me regarding my order and it's status, which is currently non-existent.

The art looked amazing and the follow… The art looked amazing and the follow up communication was great until I approved the image they sent. After that it kinda went quiet and starting to approach a month since starting the process. Still have high hopes for the shirt I ordered.

The artists did a great job capturing… The artists did a great job capturing my family. They were also great at making changes as requested!

Horrible Horrible. They sent a proof that needed a couple of changes. After a few days, I emailed customer service. Two weeks later I FINALLY heard back and was told they'd already sent it, but they would be happy to resend it. Its been another two weeks, and nothing.

Order #5223 which was a digital print… Order #5223 which was a digital print on canvas still has not arrived despite being ordered roughly a month ago (May 2023). I understand I was late on an email by a few days to confirm but I have responded since and still have not heard back nor gotten my canvas print.