Terrible communication after approval of proof. I ordered a hoodie from this site and I only received a digital copy of the Kustom design. I have been trying for the past 3 weeks to get in contact with someone from the site and no one will get back to me. I tried reaching out to Lauren, the lady who originally reached out to me regarding my product. However, when I tried to reach out to her again with the same email she contacted me with earlier, her email was unable to be reached, as if the email address had been deleted. The actual Kustom graphic is great but I spent $80 on a product that I have not received and can't get in touch with someone for a tracking number to know if it is being shipped or not. I am disappointed with the contact us on the website, because it says that you will be reached via email if a response isn't given and the window closes. I have not received any email, I have not been contacted, and I am extremely disappointed in the professionalism and business practices of this group. I hope a member of this group will see this and reach out to me regarding my order and it's status, which is currently non-existent.

whitewashed a BIPOC person… The artist whitewashed a BIPOC person and when asked twice, did not make changes to that person’s skin color that would be more accurate. Reached out to the email provided to try and get it corrected or money back but no response.

Definitely would recommend! I ordered during Black Friday week ,they still were able to get my first proof back in their 3-5 day window,I was very impressed.I had some extra items I wanted added and they were more than accommodating any time I wanted an adjustment made.I got an amazing deal on a very custom item that my boyfriend will love.I would definitely recommend this company to anyone looking for great customer service and quality product.

Lauren and her team were amazing. Lauren and her team were amazing.. My grandaughter wanted a Rick and Morty poster with her her dad and the dog, for her dad for Christmas. She wanted a different facial expression. Lauren and her team made it happen. My grandaughter loved giving this to her dad.. Thank you Kustom gifts for a beautiful memory!!

Bob’s Burger delight! I had them do a Bob’s Burgers portrait of my boyfriend and I. They were fast, professional and delivered exactly what I wanted. I was allowed to add things I wanted to personalize my cartoon even after they did the proof with no additional fees. I was so happy with their work and would recommend anyone to do well know cartoon portraits with them.