Premium brand with multiple points of failure! Ordered for pre Christmas delivery. Failure1: Failed to arrive pre Christmas. Failure 2: Phoned to chase order pre Christmas was at this point advised yes we can still arrange pre Christmas delivery. Failure 3 advised 2 days before Christmas no Stock. Failure 4 poor quality 2 months old and the pen top has oxidised and will not fit on pen. Failure 5 - a ridiculous process to send back. Hopefully this sorry saga will not continue and a trouble free replacement will be provided shortly!

Great experience Every aspect of dealing with Aspinal has been perfect & indeed, helped my decision making along the way; great experience.

Don’t order online for express gift. Ordered a gift online for a friends 40th on Wednesday March 6th 8am GMT for a friends birthday March 9th. The gift showed up Tuesday 12th pm. The site claims 1-2 international express delivery for UAE. The order didn’t leave UK until the 8th! Customer service provides one unhelpful answer then disappears. Clearly they don’t care as many comments here already on shocking customer service.

Fourth order with Aspinal Fourth order with Aspinal, all products bought from their outlet. All fantastic products, great quality and delivered within days. I love Aspinal, they have great sales and I purchase using Klarna which allows me to pay monthly so I get to buy quite a few items at a time. Fantastic service and will keep on building my collection.

2 Hip flasks Ordered 2 personalised hip flasks for different people and paid for gift wrapping and a personalised note for one. When they arrived the wrong one was gift wrapped. I carefully swapped them but couldn’t get the ribbon back as beautifully. I checked the order and it was correct. The hip flasks are gorgeous and fabulous quality. Both 6 ounce smooth. The colours are accurate with the website. Still worth it for the lovely items.