Nice products terrible customer… Nice products terrible customer service! I ordered an item for a colleagues 50th birthday from the online store in mid January hoping I would get delivery by mid February (its states 2-3 days). I got a notification it was going to Royal Mail then nothing. I chased via their enquires@ email address and got no reply. Called them and then I was promised a reply. Several emails and the delivery which was 22 February (one week after the birthday of my colleague). They offered me £25 off my next purchase for my troubles (which didn't touch the side for me for all the bother) then I was told you should have chased us earlier. The end. Don't use this company in case anything goes wrong!

Don’t order online for express gift. Ordered a gift online for a friends 40th on Wednesday March 6th 8am GMT for a friends birthday March 9th. The gift showed up Tuesday 12th pm. The site claims 1-2 international express delivery for UAE. The order didn’t leave UK until the 8th! Customer service provides one unhelpful answer then disappears. Clearly they don’t care as many comments here already on shocking customer service.

Photos are clearverympleased Photos are clear Choices are multiple and varied Service is prompt and efficient Item arrived very quickly Pleased with the high quality of workmanship

Premium Price Shocking Quality Aspinal wanted to charge me £100 (reduced to £80) to repair a poorly made, faulty product (rubber peeling off straps of a tote bag that cost £450). I declined, they offered me a 20% discount on a full priced product too, I declined this too. I will never purchase an Aspinal product again. Aspinal is a premium brand; while I’m more than willing to pay a premium, I’m not willing to do so if the quality doesn’t reflect this. I thanked them for their attempt to resolve this matter (discounted repair and off new product) but Aspinal has lost an ambassador and a longstanding customer.

Fourth order with Aspinal Fourth order with Aspinal, all products bought from their outlet. All fantastic products, great quality and delivered within days. I love Aspinal, they have great sales and I purchase using Klarna which allows me to pay monthly so I get to buy quite a few items at a time. Fantastic service and will keep on building my collection.