Avoid this company!! Avoid this company!!! Quality is extremely bad, customer service - unhelpful and just ignoring you! Bought Mayfair bag 6 months ago, a pin holding the handle fell out. Been suggested to send me parts to repair myself (a bag costing £700 I am expected to fix myself, great!). Or to send it over to them. I chose second option and they never answer to me anymore! Avoid Avoid Avoid! There are lots of other decent companies with quality products!

Two beautiful belts ordered from the… Two beautiful belts ordered from the website that arrived on time. Excellent quality and the packaging was lovely, highly recommend and will definitely use again.

Lovely bag Lovely bag - Mayfair clutch. Was slightly smaller than it looked in the photos but not a huge issue. No issues with order or delivery (except Royal Mail delivered a day after the day they (RM) had said they would deliver. Pleased with my purchase.

Premium brand with multiple points of failure! Ordered for pre Christmas delivery. Failure1: Failed to arrive pre Christmas. Failure 2: Phoned to chase order pre Christmas was at this point advised yes we can still arrange pre Christmas delivery. Failure 3 advised 2 days before Christmas no Stock. Failure 4 poor quality 2 months old and the pen top has oxidised and will not fit on pen. Failure 5 - a ridiculous process to send back. Hopefully this sorry saga will not continue and a trouble free replacement will be provided shortly!

Great customer service and reliably beautiful products We recently ordered a leather guest book for a friends' country house and are very glad we did so through Aspinal. The book was exquisite both in terms of material and craftsmanship. We were incredibly pleased by the level of customer care we received, especially Annabel who made sure that the end result was just right. I know I will feel confident ordering items in the future thanks to the quality of Aspinal's products and caliber of their customer service.