2 Hip flasks Ordered 2 personalised hip flasks for different people and paid for gift wrapping and a personalised note for one. When they arrived the wrong one was gift wrapped. I carefully swapped them but couldn’t get the ribbon back as beautifully. I checked the order and it was correct. The hip flasks are gorgeous and fabulous quality. Both 6 ounce smooth. The colours are accurate with the website. Still worth it for the lovely items.

Two beautiful belts ordered from the… Two beautiful belts ordered from the website that arrived on time. Excellent quality and the packaging was lovely, highly recommend and will definitely use again.

Excellent Customer Service Excellent customer service from Nicolle. Helped sort out an ongoing issue with a faulty product which dragged on and wasn't repaired properly. Resolved things immediately and ordered a replacement within 24 hours. Thanks.

Lovely bag but not great customer… Lovely bag but not great customer service. I paid extra for gift packaging which arrived damaged and the ribbon hanging off. This wasn't the kind of damage caused in transit but would have been packed in this damaged gift box with the ribbon not tied properly. The dust bag was also dirty with some sort of stains. The bag itself is beautiful and amazing quality. However, I was very disappointed with the box and dustbag so emailed them to let them know what had happened. They did offer to send a new gift box but I didn't really want another. No refund offered for the damaged gift box I paid extra for and no mention regarding the dirty dustbag. I guess the lovely bag is the main thing but I just expected better for a luxury brand. I love handbags and have bags from Louis Vuitton, Mulberry and Kate Spade etc. and this has been the worst Customer Service and purchasing experience

Don’t order online for express gift. Ordered a gift online for a friends 40th on Wednesday March 6th 8am GMT for a friends birthday March 9th. The gift showed up Tuesday 12th pm. The site claims 1-2 international express delivery for UAE. The order didn’t leave UK until the 8th! Customer service provides one unhelpful answer then disappears. Clearly they don’t care as many comments here already on shocking customer service.