The three Bees I received from Aspinal… The three Bees I received from Aspinal of London are excellent. The photographs on the website don’t do them justice. I am thrilled with the product and the service I received from Aspinal of London. The website was intuitive, and when I used the online help button, I got immediate attention from a human who knew her stuff. Kudos to Aspinal of London’s management for putting in place a good website and personnel to back it up.

Fourth order with Aspinal Fourth order with Aspinal, all products bought from their outlet. All fantastic products, great quality and delivered within days. I love Aspinal, they have great sales and I purchase using Klarna which allows me to pay monthly so I get to buy quite a few items at a time. Fantastic service and will keep on building my collection.

Lovely bag but not great customer… Lovely bag but not great customer service. I paid extra for gift packaging which arrived damaged and the ribbon hanging off. This wasn't the kind of damage caused in transit but would have been packed in this damaged gift box with the ribbon not tied properly. The dust bag was also dirty with some sort of stains. The bag itself is beautiful and amazing quality. However, I was very disappointed with the box and dustbag so emailed them to let them know what had happened. They did offer to send a new gift box but I didn't really want another. No refund offered for the damaged gift box I paid extra for and no mention regarding the dirty dustbag. I guess the lovely bag is the main thing but I just expected better for a luxury brand. I love handbags and have bags from Louis Vuitton, Mulberry and Kate Spade etc. and this has been the worst Customer Service and purchasing experience

Great experience Every aspect of dealing with Aspinal has been perfect & indeed, helped my decision making along the way; great experience.

Be prepared to pay a High Price for your Purchases Aspinal sells luxury items at premium and inflated prices. If you are absolutely sure of your purchase, and are prepared to pay the price - then go ahead. You'll get the item(s) eventually, (Delivery isn't quick). If you are purchasing an expensive Gift for somebody close to you - be absolutely sure that they will like it or DON'T PURCHASE! You'll never get your money back if the recipient doesn't want the Gift. Poor Customer Service, coupled with an uncaring attitude means that they are only interested in making a quick sale. In summary, ASPINAL DOESN'T CARE AT ALL.