Fourth order with Aspinal Fourth order with Aspinal, all products bought from their outlet. All fantastic products, great quality and delivered within days. I love Aspinal, they have great sales and I purchase using Klarna which allows me to pay monthly so I get to buy quite a few items at a time. Fantastic service and will keep on building my collection.

Premium Price Shocking Quality Aspinal wanted to charge me £100 (reduced to £80) to repair a poorly made, faulty product (rubber peeling off straps of a tote bag that cost £450). I declined, they offered me a 20% discount on a full priced product too, I declined this too. I will never purchase an Aspinal product again. Aspinal is a premium brand; while I’m more than willing to pay a premium, I’m not willing to do so if the quality doesn’t reflect this. I thanked them for their attempt to resolve this matter (discounted repair and off new product) but Aspinal has lost an ambassador and a longstanding customer.

Two beautiful belts ordered from the… Two beautiful belts ordered from the website that arrived on time. Excellent quality and the packaging was lovely, highly recommend and will definitely use again.

Don’t order online for express gift. Ordered a gift online for a friends 40th on Wednesday March 6th 8am GMT for a friends birthday March 9th. The gift showed up Tuesday 12th pm. The site claims 1-2 international express delivery for UAE. The order didn’t leave UK until the 8th! Customer service provides one unhelpful answer then disappears. Clearly they don’t care as many comments here already on shocking customer service.

Lovely bag but not great customer… Lovely bag but not great customer service. I paid extra for gift packaging which arrived damaged and the ribbon hanging off. This wasn't the kind of damage caused in transit but would have been packed in this damaged gift box with the ribbon not tied properly. The dust bag was also dirty with some sort of stains. The bag itself is beautiful and amazing quality. However, I was very disappointed with the box and dustbag so emailed them to let them know what had happened. They did offer to send a new gift box but I didn't really want another. No refund offered for the damaged gift box I paid extra for and no mention regarding the dirty dustbag. I guess the lovely bag is the main thing but I just expected better for a luxury brand. I love handbags and have bags from Louis Vuitton, Mulberry and Kate Spade etc. and this has been the worst Customer Service and purchasing experience