Excellent Customer Service These guys are terrific. They are always very responsive to my needs. I sent a request to update our auto attendant messaging this morning. I received a ticket completion notice within an hour and a half.

Called in to cancel our service, couldn't cancel our service Called in to cancel our service, and after talking to a representative for about one minute was put on hold, and stayed on hold for 24 minutes. After that time was up, they took me off hold and said no one was available and I would be getting a call back later, with no option to just stay on hold

IT Support is and always has been a joke IT Support is and always has been a joke. They never get it right, and I have to call constantly to repeat myself off what I want. A great example is when I just wanted my phone to ring... The first guy couldn't figure it out, and I asked for a higher up person. That second person said that my extension wasn't activated... #1, why was my extension turned off. I have three main extension to the entire office. #2, why couldn't the first guy figure that out. Seems like pretty basic procedure/trouble shooting to me.

AJ IS AMAZING!!! AJ IS AMAZING!!!! I'm still learning all about call center verbiage and he was so patient while I explained and reexplained myself no less than 8 times. We had a lot that needed to get done and he diligently flew threw it, making sure I knew what was happening the whole time and that our intentions were aligned. Give this human a RAISE!

Clarity voice always is available to… Clarity voice always is available to help with urgent changes to phone system to keep customers updated. Our phone agent was professional and thorough. He even called back to makes sure it worked!