Catherine Bergstrom
GBThe puzzle arrived as scheduled and… The puzzle arrived as scheduled and appears to be intact. One issue...I wasn't able to actually see what the content of the front page of the publication I was ordering for this birthday gift puzzle unless I paid for a subscription to that newspaper...a bit frustrating.
Cheryl Chen
GBMap does not fit in the frame Ordered a world map pinboard. Islands and text are cut off near the frame. Poor framing job, but support insists this is not a fault. Due to the large size, it needs to be returned via courier at my expense
Daniel Ginty
GBNot all that happy I ordered a puzzle of our neighborhood on December 6th. I realize it was cutting it close to Christmas, so I expected it slightly late. We received it January 7th. The puzzle is okay, but some of the pieces are so close in shape to each other that it's too easy to mistakenly put the wrong piece in. This does not make the puzzle more challenging, it just makes it annoying. Admittedly, I ordered the wrong puzzle, getting the topographical chart rather than the aerial photo, which I think would be much more fun. However, based on the cut of pieces from this puzzle, I'm not going to order the aerial puzzle.
DZ
GBNever received Never received. Ordered very early (Nov 8) for Christmas arrival. Checked in with B&H near end of Nov and recommended I check in on Dec 8. On Dec 10, nothing arrived and no change in shipping status. Now, unable to receive from any other supplier in time for Christmas.
Larry Luenser
GBAwesome Customer Service They say a man’s character doesn’t get revealed until he faces adversity. The same can be said for a company. There was a problem with my order and it was very time sensitive. I contacted the company and told them the problem with the order and without hesitation or questioning who’s fault it might be they told me they will take care of it and will reprocess my order. The new order arrived in plenty of time and I am extremely satisfied with the service. By the way this was a small dollar amount order but they treated me like it was a huge, huge order. 100% satisfied!