Butlerandhill did a great job! Butlerandhill did a great job. Just before shipping I called and asked if someone could hand-write a message and get it in the package. I offered to pay. They got it done at no charge. A few days later the package arrived at its destination in Baltimore. My head is still spinning over how quickly that package arrived!

This puzzle arrived in a generic box… This puzzle arrived in a generic box that does not have the photo of the puzzle. I bought this for my elderly mother of her home in that she had to move from hoping it would be a wonderful experience. It's a frustrating experience. I would like my money back and have called requesting either the exact copy of the image or a full refund. It's absurd to not at least put a folded up image inside the box. Very disappointed. This was something I was most excited to learn about and excited to give it to her and share the experience.

Not all that happy I ordered a puzzle of our neighborhood on December 6th. I realize it was cutting it close to Christmas, so I expected it slightly late. We received it January 7th. The puzzle is okay, but some of the pieces are so close in shape to each other that it's too easy to mistakenly put the wrong piece in. This does not make the puzzle more challenging, it just makes it annoying. Admittedly, I ordered the wrong puzzle, getting the topographical chart rather than the aerial photo, which I think would be much more fun. However, based on the cut of pieces from this puzzle, I'm not going to order the aerial puzzle.

Map does not fit in the frame Ordered a world map pinboard. Islands and text are cut off near the frame. Poor framing job, but support insists this is not a fault. Due to the large size, it needs to be returned via courier at my expense

Hoping my puzzle will actually arrive… Hoping my puzzle will actually arrive before Xmas. Tracking info sent 19 days ago still shows the package is awaiting pick up from the original source location. Also tried the customer service number but with them on UK time, I was way past open hours. Will have to wake early to make another call. Also found my emails to customer service were sent back as undeliverable.