I ordered two personalized puzzles I ordered two personalized puzzles. Both arrived as scheduled. I am still at work after two days fitting the pieces of my neighborhood map together. With the pandemic still raging in my region, the map puzzle is my best option to explore the neighborhood.

Puzzle takes a long time to arrive, but finally made it! My “hometown” puzzle finally did arrive in time to forward it to it’s final destination as a Christmas present before Christmas (I hope.) Knowing that this is 2020, a crazy year, and that things take longer to arrive, I ordered this puzzle in the middle of November and finally received it on December 17th. My advice to anyone purchasing items is to plan to order way earlier than they normally would and do not trust the “Your package has been shipped” email. I received this email on November 23rd and the item didn’t show up until more than 3 weeks later.

Butlerandhill did a great job! Butlerandhill did a great job. Just before shipping I called and asked if someone could hand-write a message and get it in the package. I offered to pay. They got it done at no charge. A few days later the package arrived at its destination in Baltimore. My head is still spinning over how quickly that package arrived!

100% not recommend I ordered 2 weeks ahead of their December 6th deadline where they guaranteed delivery for Christmas. Butler and Hill sent me an email saying my package had shipped December 10th; however, it then sat in pre-shipment for 10 days. The company only provided the package to USPS today (December 20th), after the deadline for priority mail to arrive by Christmas. Would never order from this company again if they can't hold up their end of the bargain. Shipping may be delayed right now, but the fault was all on their end in not getting the product to the shipper on time. Update: let the record show I did attempt to contact the company twice using an email (undeliverable) and the inquiry page they linked in their response. Both unanswered

Great product and company I was quite impressed w the product. It arrived intact and even in a very timely manner. The co.was honest in stating it could not guarantee a delivery before Christmas, yet it kept me informed and actually did arrive before Christmas, which was so appreciated!