Terrible service Terrible service. Completely disappointed. Ordered on the 2nd of December to ensure I got my order in time for Christmas as it was a gift. When checking the tracking info after it didnt arrive, it stated that apparently delivery had been attempted. I can assure that no deliveries were attempted at my address. Emailed and confirmed they had correct address as requested, which they did. Never heard another thing. After around 7 emails chasing a response and also Facebook messages never heard a word! Absolute disgraceful. Stealing peoples hard earnt money. Devastated!

Great product and customer service. Updated review: We had a few technical issues that resulted in longer than usual response times but once we cleared that up, Sofia was nothing but professional and made sure to keep up with communication and that we received our order on time. Portrait was great and my inlaws really loved it and got a kick out of it. Thanks.

Great news received tracking information and delivery tomorrow. Patients I ordered from them on the 3rd of Dec, sent acceptance of proof immediately. Have sent at least 6 emails to inquire about my order no response. Finally received tracking information and delivery tomorrow.

I ordered 2 portraits and they are… I ordered 2 portraits and they are lovely so much fun and wonderful gifts I will be giving one to my son and his wife tomorrow night can’t wait for their reaction. I will be ordering more for my other sons anniversaries

Do not do business with Regal… Do not do business with Regal Pawtraits. Have never had such a poor customer service experience. Have sent 5+ emails and/or question forms over a 2 week period. Have had no response.