Poor comms and status update Update: a couple days after I contacted my bank to cancel payment, I received my order. It's bizarre because the website says it's still processing. The piece itself is decent and looks just like the proof. Very disappointed in the lack of timeliness and responsiveness. I'm pretty sure this is a scam. I placed an order 2 weeks before Christmas and paid extra for rushed production. I quickly received and approved the proof. It has been "processing" for 3 weeks. I've reached out via Facebook, email, and their "contact us" form submission. I've received no response.

Great news received tracking information and delivery tomorrow. Patients I ordered from them on the 3rd of Dec, sent acceptance of proof immediately. Have sent at least 6 emails to inquire about my order no response. Finally received tracking information and delivery tomorrow.

The end result was impressive. The end result was impressive. We supplied a photo that was clear but not very high resolution, but the results were good and it made a nice surprise for my friend's fiftieth Birthday. Would use again.

I ordered 2 portraits and they are… I ordered 2 portraits and they are lovely so much fun and wonderful gifts I will be giving one to my son and his wife tomorrow night can’t wait for their reaction. I will be ordering more for my other sons anniversaries

Great customer service! Even better product! The customer service has been excellent. I reached out because initially there wasn’t a product for a male owner and a female pet, but they not only helped me get it ordered, but added it as an official product! They responded quickly, sent a preview of what the finished product would look like, and the product arrived quickly. It’s super high quality and I know my dad will love it.