Poor comms and status update Update: a couple days after I contacted my bank to cancel payment, I received my order. It's bizarre because the website says it's still processing. The piece itself is decent and looks just like the proof. Very disappointed in the lack of timeliness and responsiveness. I'm pretty sure this is a scam. I placed an order 2 weeks before Christmas and paid extra for rushed production. I quickly received and approved the proof. It has been "processing" for 3 weeks. I've reached out via Facebook, email, and their "contact us" form submission. I've received no response.

Terrible service Terrible service. Completely disappointed. Ordered on the 2nd of December to ensure I got my order in time for Christmas as it was a gift. When checking the tracking info after it didnt arrive, it stated that apparently delivery had been attempted. I can assure that no deliveries were attempted at my address. Emailed and confirmed they had correct address as requested, which they did. Never heard another thing. After around 7 emails chasing a response and also Facebook messages never heard a word! Absolute disgraceful. Stealing peoples hard earnt money. Devastated!

Do not do business with Regal… Do not do business with Regal Pawtraits. Have never had such a poor customer service experience. Have sent 5+ emails and/or question forms over a 2 week period. Have had no response.

Great news received tracking information and delivery tomorrow. Patients I ordered from them on the 3rd of Dec, sent acceptance of proof immediately. Have sent at least 6 emails to inquire about my order no response. Finally received tracking information and delivery tomorrow.

I’m so disappointed with this company I’m so disappointed with this company. The day after I had approved the proof, I realized my picture was missing the crown. It is a Queen picture. I emailed, I called, I texted over and over and NO ONE EVER RESPONDED. I was willing to pay more to add the crown, but again NO ONE CONTACTED ME. This “was” a very special gift, and I’m truly heartbroken this company made no attempt to help me.