Customer service is terrible Customer service is terrible, pretty much nonexistent. They gave me the run around on trying to send flowers to a funeral and eventually I had to cancel the order because I finally found out they didn't even have a florist in the area to fill the order?!??!?! Why would they even sell me something they have no way of supplying it?!? And then they weren't even up front about the issue, so I wasted two days playing phone tag and didn't get to send any flowers to the funeral:( I would give zero stars if I could!!

Website easy, flowers beautiful! It was very easy to use the website. I sent flowers to a funeral out of state and picked the prettiest arrangement that I could find. The recipients were so pleased and said that the flowers were very beautiful and therefore prominently displayed. The hand written card was a nice, personal bonus. Well done!

Nice and easy The website was easy to use and I was able to have the order delivered quickly. I was sent a photo by the recipient and the flower arrangement looked exactly as I had expected. The recipient was very pleased with the flowers.

Beautiful flowers delivered! Great selection to pick from and user friendly site to place an order. Communications for status of the delivery couldn't have been better. Beautiful box bouquet of flowers was delivered on time with no issues.

Unwilling to admit they messed up *EDIT: FTD came around the next day and made it alright. She did love the flowers. It was a delivery problem and customer service would not listen to me when I called. I was not able to surprise my fiance at work, but she was happy with the flowers. I may give them another shot in the future. I am so angry right now, I shouldn't write this. FTD totally flubbed the delivery on valentines day. They were supposed to deliver to my fiance's work, and the lady on the phone told me they did get delivered to her work, but that was after 10 minutes of her telling me that they were going to fix it, the lady was telling me my fiance got them while I'm looking at the flowers on my front porch through ring camera. I entered the correct address, but the confirmation email had the wrong address so I called and had it corrected and THEY STILL DELIVERED TO TNE WRONG ADDRESS!!!