FTD is a scam !! There are three local floral shops in… There are three local floral shops in the area that I needed to send flowers to. When the flowers showed up at my sister’s house and looked nothing like what I had ordered and was extremely small and poorly designed I looked into it. FTD took my money and sent half of what I had paid them to a local grocery store to fill the order instead of sending to one of the three florists in town, FTD will never again get my money. If you don’t appreciate my business, I will no longer use you! Found a local florist near my sister and We will be calling them directly from now on. Bigger bang for your buck people. Call direct!

Horrible Support First time using them and probably the last. Support is horrible, they don't listen, talk over you, argue and a bad connection a top of that. The site is even worse. Says you can update the order but then does not provide any ability to do so, their chat never connects, tried and home and work. Just an all around bad experience. Haven't even received the flowers yet so will update to see if they at least get that right.

Ordered flowers from what I thought was… Ordered flowers from what I thought was FTD and just found out that they “transferred” my order to an Albertsons grocery store. I paid over $100 and got a grocery store bouquet delivered? Thank you, Now I know what your company thinks of my support. Will never order again!!

Horrible! Do not use I am giving a 1 rating only because is not possible to give 0! Placed an order for 2 sympathy arrangements. After my card was charged, I received an email informing my order had been cancelled and refunded in full because they couldn’t find a florist. However, the refund only covered one of the arrangements. I called the following day to find out if the other arrangement had been delivered since it was not covered by the refund. Their response was “We don’t know what happened. Someone will call you back.” No one ever called me back! The arrangement was actually delivered after my call (one day late, not on the date I selected when placing my order). No explanation or update was ever provided. Had I not called my arrangement would have never been delivered. Do not trust this service for any special occasion. Extremely unreliable.

Website easy, flowers beautiful! It was very easy to use the website. I sent flowers to a funeral out of state and picked the prettiest arrangement that I could find. The recipients were so pleased and said that the flowers were very beautiful and therefore prominently displayed. The hand written card was a nice, personal bonus. Well done!