Ordering FTD online. Ordering FTD on line was a first time experience. The product ordered was as described and we were extremely pleased. The only downside was the misspelling our first and last names after we confirmed it with order taker. Required second call to correct.

I had arranged for the flowers to be… I had arranged for the flowers to be delivered on a date where there was a snow storm. The flowers were attempted, but the recipient could not receive them. The florist was so accommodating, and delivered the flowers the next day. I so appreciated the extra effort. And the arrangement was lovely.

My sis left for a vacation! I sent a bouquet to my sister for her birthday. I was informed she wasnt answering her door, so I called and found out she just left for a 2 week vacation! I was able to reschedule a delivery for when she returned home with no problem and no extra charge. Thank you!

FRAUDULENT COMPANY I thought I was ordering from FTD? Why was my order sent to Albertsons?When the flowers showed up at my Moms, she sent me a photo and it was horrible! Paid $150 and looked nothing like what I ordered. How dare you send my order to a grocery store! My order was obviously not of value to you so we won’t be ordering again! Called a local florist near my Mim and we will be calling them directly from now on. Better customer service and value! THIS IS A SCAM COMPANY! Please Call local DO NOT USE FTD!!!

Unwilling to admit they messed up *EDIT: FTD came around the next day and made it alright. She did love the flowers. It was a delivery problem and customer service would not listen to me when I called. I was not able to surprise my fiance at work, but she was happy with the flowers. I may give them another shot in the future. I am so angry right now, I shouldn't write this. FTD totally flubbed the delivery on valentines day. They were supposed to deliver to my fiance's work, and the lady on the phone told me they did get delivered to her work, but that was after 10 minutes of her telling me that they were going to fix it, the lady was telling me my fiance got them while I'm looking at the flowers on my front porch through ring camera. I entered the correct address, but the confirmation email had the wrong address so I called and had it corrected and THEY STILL DELIVERED TO TNE WRONG ADDRESS!!!