Teleflora cannot be trusted Teleflora cannot be trusted. They totally ruined my surprise for my wife on our 38th wedding anniversary. We canceled our dinner plans to wait for the flowers to be delivered. The order was placed on Sunday, 4/21 for delivery before 1 pm on 4/26 at a total cost of $98.15 (I paid extra to have the flowers delivered before 1 pm). They stated they would refund the $15 early delivery fee and then would discount the order 30%. The supervisor stated she would send an e-mail confirming the change, we never received it. We finally cancelled the order at 7pm because the flowers were never delivered. The CSR stated they could not contact the florist, but did nothing to send the order to a different florist. Teleflora would not release the name of the florist, so therefore they own this complaint 100%. I recommend Teleflora sever business with the florist they contracted with. Teleflora singlehandedly ruined our special day. Never order from them as they cannot be trusted with your business. Update: We received a call Saturday offering us a complimentary bouquet, but like the one I ordered, they never fulfilled what they said. Called them today 4/30 and they stated they couldn't fulfill their promise. My question is, how can they do business in the first place??? I'll never use teleflora again. I'll take the time to research local florists and deal directly with them.

The options were great The options were great, and the price was fair. The site was easy to navigate. I realize that this was a 3 party transaction... so I am hoping that the product that my wife receives is quality and presented very well. This my first-time using Teleflora because I usually shop and purchase these items on site in person.

Teleflora Total Failure What I ordered for a very special birthday was not even close to what was delivered. Thankfully recipient sent photo of what was delivered. I contacted Teleflora with their error and they offered a $35 refund on a $100 order. Contacted the florist that made the order. They stated they had informed Teleflora they could not make that particular design. Teleflora then told florist to do a Designer special. I was Never informed the design I ordered was not available and a substitution was ordered by Teleflora. I have photos and paperwork to prove. To my disappointment and embarrassment, this is a Total Failure on Telefloras part. The recipient stated, "Well, they got the note right". This is a Total Failure on Telefloras part.

Didn’t Deliver I placed order on Monday to be delivered Friday. On Friday no delivery but they did take my money. I called and was told that there is no guarantee they can deliver tomorrow. I asked for a manager to call me and was told there is no guarantee someone will call. Don’t use these people. The only guarantee they have is to take your money.

Deceptive and overpriced I paid $85 for a bouquet with at least a dozen roses. The “equivalent” one they delivered had 2 roses, a couple of daisies, and some leaves. Don’t order from here.