Poor Customer Service The quality of their luggage tags is very good, so after ordering two, I ordered one more. Unfortunately, I selected the wrong state from the drop down menu when filling out the customization form and my luggage tag came with the wrong state. They refused to accept this return to replace with a correct tag. You would think they could invest in software sophisticated enough to catch these errors before printing tags with state/zip code mismatches. It also took them a week to respond to my return query, and only responded after I emailed them again. I will not order from this company again.

Air Force One Baggage tag I ordered the Presidential Air Force One baggage tag . The ordered process was easy & it arrived in no time at all . It looks official & the quality was amazing. Definitely will be a conversation piece when I travel . Very pleased with Airport tag , will definitely be ordering more as presents !

I ordered several items in 3 different… I ordered several items in 3 different orders. All my orders where shipped very fast. Concidering that shipping can be slow due to COVID-19. We love our 2 custom blankets as well as the custom pillow. I also ordered 2 posters which I used to wrap my original airline trolley.

Delays, delays, delays Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. Tracking system doesnt tell any information about delivery time. Huge disappointment and regret. Why cant you offer higher delivery cost but with reliable worldwide know courier company?

Broken Tags by Baggage Handlers Ordered 2 sets of different personalized baggage tags. Arrived in a timely matter and they looked awesome. Unfortunately 2 of the tags was broken by baggage handlers in the first trip (our brand new luggage was beat up too). Thinking what could I lose, I contacted customer service via email, told them what happened and Joana immediately sent me an email back telling me they would send replacement tags. This to me was above and beyond their responsibility and am extremely happy that they replaced the tags due to someone else’s negligence. Highly recommend.