Broken Tags by Baggage Handlers Ordered 2 sets of different personalized baggage tags. Arrived in a timely matter and they looked awesome. Unfortunately 2 of the tags was broken by baggage handlers in the first trip (our brand new luggage was beat up too). Thinking what could I lose, I contacted customer service via email, told them what happened and Joana immediately sent me an email back telling me they would send replacement tags. This to me was above and beyond their responsibility and am extremely happy that they replaced the tags due to someone else’s negligence. Highly recommend.

AVOID THEM UPDATE: They came back and granted an exception for the exchange. While still not the best situation, I increased to 3 starts because of this. _____________ AVOID THEM. They are not accommodating at all if you received something as a gift. I attempted to EXCHANGE, not even return, a shirt from them for a different size. Since the gift was bought in November and it was a Christmas gift in December, they refused to do an exchange. I would NEVER buy from them again.

Placed an order 2 weeks Placed an order 2 weeks, ago. Every response says, 'delivery next week' What a con job, it seems like

I ordered Dec 3rd and as of today… I ordered Dec 3rd and as of today January 8th I still didn’t receive anything. First time customer service came back, telling me it still was within the promised shipment days - after some more approaching from my side about expected delivery date - silence. When tracking - no movements since Dec 24th ☹️☹️☹️

Order never showed up Order never showed up. They apologized and told me a new shipment is on its way. The trackingnumber still not working after over a month of waiting.