Poor customer service but nice merchandise I wrote previously that the company was a scam because it took several weeks to get my order. I could not contact anyone as the company doesn’t have a phone number. Chatting with them is hit or miss, sometimes they respond, sometimes they don’t. I did eventually receive the luggage I ordered and the bags looked nice. So, I am changing my review and giving them 4 stars instead of 1 I originally gave.

Order never showed up Order never showed up. They apologized and told me a new shipment is on its way. The trackingnumber still not working after over a month of waiting.

Broken Tags by Baggage Handlers Ordered 2 sets of different personalized baggage tags. Arrived in a timely matter and they looked awesome. Unfortunately 2 of the tags was broken by baggage handlers in the first trip (our brand new luggage was beat up too). Thinking what could I lose, I contacted customer service via email, told them what happened and Joana immediately sent me an email back telling me they would send replacement tags. This to me was above and beyond their responsibility and am extremely happy that they replaced the tags due to someone else’s negligence. Highly recommend.

Long process times, lack of customer support I placed an order on December 3rd, their website states processing is done in 3-5 days. As of today (December 14th) my order hasn't shipped and I can no longer get anyone to respond to me. At first the excuse was Black Friday/Cyber Monday and it would take 4-8 days to process. I asked to cancel the order however was told it was in production and ready to go out the door last week. Still not here and still crickets from their customer service department.

Great product, EXCEPT new covers I purchased a carry-on from AirportTag, and I love it. I would give it a 4 or 5 rating. But I want to change the cover - the site sells new carry-on covers - but there are no instructions on changing the cover from one purchased to a new one I wanted to purcahse. From the site, I was told to check online, but they had no instructions on their site. That is lousy