Poor customer service but nice merchandise I wrote previously that the company was a scam because it took several weeks to get my order. I could not contact anyone as the company doesn’t have a phone number. Chatting with them is hit or miss, sometimes they respond, sometimes they don’t. I did eventually receive the luggage I ordered and the bags looked nice. So, I am changing my review and giving them 4 stars instead of 1 I originally gave.

Poor Customer Service The quality of their luggage tags is very good, so after ordering two, I ordered one more. Unfortunately, I selected the wrong state from the drop down menu when filling out the customization form and my luggage tag came with the wrong state. They refused to accept this return to replace with a correct tag. You would think they could invest in software sophisticated enough to catch these errors before printing tags with state/zip code mismatches. It also took them a week to respond to my return query, and only responded after I emailed them again. I will not order from this company again.

Great product, EXCEPT new covers I purchased a carry-on from AirportTag, and I love it. I would give it a 4 or 5 rating. But I want to change the cover - the site sells new carry-on covers - but there are no instructions on changing the cover from one purchased to a new one I wanted to purcahse. From the site, I was told to check online, but they had no instructions on their site. That is lousy

Air Force One Baggage tag I ordered the Presidential Air Force One baggage tag . The ordered process was easy & it arrived in no time at all . It looks official & the quality was amazing. Definitely will be a conversation piece when I travel . Very pleased with Airport tag , will definitely be ordering more as presents !

Enamoured! I have ordered a few items from Airport Tag including watch bands for an iWatch and a really cool passport cover, which makes me feel like I am a real Italian. The quality could not be better. I am completely satisfied with my products from Airport Tag and feel others should try the offered products from this company.