Confused and Disappointed! Your order form was quite confusing. I had intended to surprise my wife, Brooke, with a gift card from Macy’s. The card arrived in an envelope that was addressed to me (Alan, Brooke’s husband). The return address indicated the envelope was from Brooke. She thought, I didn’t sent this.” So she opened it and ruined her surprise! I’m quite confused and disappointed!

It's very frustrating that I cannot… It's very frustrating that I cannot easily call and get a hold of someone but that I have to use a impersonal chat option. I also was told that I would receive a phone call from a manager and it's been a week and I haven't heard anything. Super frustrating.

Spent hours preparing this to be told… Spent hours preparing this to be told after I purchased that you didn’t accept my image and now need to start over. Total waste of my time that I now need to re-do. Will be using a different company on principal so you lose the fees.

After I activated it the card would not… After I activated it the card would not work so I tried to check the balance of the card and this message pops up "No card found with these details. Please check the details and try again, or contact customer service."

I am very frustrated with their… I am very frustrated with their service. I tried to purchase a gift card, but they kept canceling my order. 3 times I tried to purchase, and I got confirmation that my order was canceled: "We had to cancel your order #12178092 because it didn’t pass our screening process." I called their service line, which was very difficult to get through. I had to choose an option that didn't match my inquiry just to speak to a live person.... Their phone system doesn't allow you to connect with a live person unless you have a gift card number.... I guess they didn't think about people BUYING A GIFT CARD... we won't have a gift card number!!!! Once I got through, the rep told me to go to a whole new website: www .shop.giftcards. com to purchase my gift card. This website didn't have the option to log into my account so that I could apply this purchase to my rewards, nor did it provide an option to send the gift card via text. Very frustrating indeed.