It's very frustrating that I cannot… It's very frustrating that I cannot easily call and get a hold of someone but that I have to use a impersonal chat option. I also was told that I would receive a phone call from a manager and it's been a week and I haven't heard anything. Super frustrating.

Web site clear and easy to use Web site clear and easy to use. Appreciate the email delivery and ability to pick the day.

I am very frustrated with their… I am very frustrated with their service. I tried to purchase a gift card, but they kept canceling my order. 3 times I tried to purchase, and I got confirmation that my order was canceled: "We had to cancel your order #12178092 because it didn’t pass our screening process." I called their service line, which was very difficult to get through. I had to choose an option that didn't match my inquiry just to speak to a live person.... Their phone system doesn't allow you to connect with a live person unless you have a gift card number.... I guess they didn't think about people BUYING A GIFT CARD... we won't have a gift card number!!!! Once I got through, the rep told me to go to a whole new website: www .shop.giftcards. com to purchase my gift card. This website didn't have the option to log into my account so that I could apply this purchase to my rewards, nor did it provide an option to send the gift card via text. Very frustrating indeed.

After I activated it the card would not… After I activated it the card would not work so I tried to check the balance of the card and this message pops up "No card found with these details. Please check the details and try again, or contact customer service."

Personalization is nice. Tracking would be nice though. The card turned out nice with the picture on it. It took 10 days to arrive in the mail with no tracking number or any way to see that it had shipped. I’m just glad it showed up. I’m updating my review, because I was asked to leave a review when it didn’t arrive yet.