Worst experience ever! Worst experience ever!! Ordered before 1 didn’t get delivered then got a email saying next day. I waited till almost 3pm and still NO delivery.

Excellent Customer Service! This company has excellent customer service. I placed an order for a family member to receive balloons and a gift, but their original delivery date was moved. I called customer service to let them know, and they said to just give them a call when they checked back in so they could make the delivery at that time. The balloons and gift were perfect!

Relying on Third Parties who may or may not do their job correctly Edit: I did receive a refund. It took many days to get a call back. Bill in customer service has been kind in getting this taken care of. You do have to hope that the affiliates they work with (Party City in this case) will do as they should so your experience could vary. Originial post: I ordered balloons for my father after surgery as a surprise. They sent them via Door Dash apparently and called his room asking if he had a delivery. The poor man couldn't eat for days so he said no and they just left. I called and they did re-deliver the next day but then two days later ANOTHER delivery was sent (that I didn't authorize or ask for). I can't get in touch with customer service to get my money back.

The flowers I ordered looked nothing… The flowers I ordered looked nothing like what was delivered. I understood there would be some possible changes. This was more like a child made it. When I went to the company with pictures, I was told they would give me 20% off. My friend probably thinks I sent her a “cheap” arrangement. Which I did not.

Read RECENT reviews Horrible, horrible experience. I ordered a sympathy "artisan" bouquet. The pictured item I ordered was a rich arrangement of white flowers, of different textures. I paid $89.27 (USD). My grieving friend received a bunch of colorful tulips! Currently wasting my morning "negotiating" a refund with them. Proper companies fulfill their promise; and when they drop the ball, they take remedial action. This is clearly not one of those companies.