A+ for customer service My Daughter was expecting a edible arrangement at the hospital she was admitted too. She was discharged before delivery. We updated the address, but later learned our home address was out of radius, therefore no fruit bouquet 😕, Hospitalgiftshop reached out to us to see if they could do something else. And offered to find something in our area to send to her at home. We appreciate the outreach and offer to find a solution for the order that couldn’t be delivered. Not every company takes the time to do that. Thank you for putting in the effort to find a solution.

Grand—Daughters Birth My granddaughter was born today & I can’t say enough how much I loved the boutique of balloons I sent my daughter-in-law. This whole process was simple, reasonable and the response time was unbelievable. Thank you for making this whole experience that much nicer.

NOT TRUSTWORTHY! Said they delivered to the military base and sold edible arrangements. I ordered a baby arrangement that was almost $120 to be delivered. They confirmed my order and said it was being filled. I then received an AI text asking if they could substitute my order for flowers instead - and then I received one stating they didn't deliver to the base! If I wanted flowers, I would have ordered flowers! And don't say you deliver to the base when you don't! Can't place a new order because now it won't arrive to the hospital on time!

Relying on Third Parties who may or may not do their job correctly Edit: I did receive a refund. It took many days to get a call back. Bill in customer service has been kind in getting this taken care of. You do have to hope that the affiliates they work with (Party City in this case) will do as they should so your experience could vary. Originial post: I ordered balloons for my father after surgery as a surprise. They sent them via Door Dash apparently and called his room asking if he had a delivery. The poor man couldn't eat for days so he said no and they just left. I called and they did re-deliver the next day but then two days later ANOTHER delivery was sent (that I didn't authorize or ask for). I can't get in touch with customer service to get my money back.

Terrible customer service Terrible customer service. Seems all cookie cutter automated dry- bordering on rude responses. Waited an entire day to find out any information on delivery status- then received a delivery confirmation that states arrangements were delivered, but no one at the hospital seems to have seen the arrangement. Patient is not in ICU and does not have restrictions. Unfortunately, I ordered prior to reading the below reviews. Very expensive mistake. I have no idea what the arrangements look like in person. That may call for a new review in itself.