item never arrived My item never made it where it was supposed to go. I paid $25 shipping to ensure its delivery and still hasn’t arrived. My daughter already left so it’s pointless now. We were trying to wish her luck at a cheer competition and it never happened. So bummed. They did refund my money however so they made it right.

Horrible Birthday delivery experience! I had a delivery scheduled for 04/20 my mother's 101st BIRTHDAY! I checked the site all day to find out about the delivery and it said OUT FOR DELIVERY! Around 4:40 PM I found an email sent by 1-800-FLOWERS late night on 04/19 stating you couldn't fulfill the order! Too late to get another order delivered I had to find something LAST MINUTE for my mother's birthday. I WILL NEVER DO BUSINESS WITH 1-800-FLOWERS AGAIN. I will also let EVERYONE I can know how incompetent that company is!

Did my flowers even get there? I have know idea if my flowers for my cousins funeral were there at the church. you said they were delivered the day before but no picture of them. My brother went to the funeral and didn't see them. No one has said any thing about them being pretty or anything. I think it would be nice to get a picture of them that they were actually delivered and look good. If Walmart can do that with deliveries, I think you all can. I would like to give a great review but I'm pretty frustrated spending a lot for them and not even seeing that they were actually there.

Disappointed… was so happy to hear that my flowers arrived and made my mom happy after her surgery. It was a beautiful bouquet. I was disappointed with the service. I paid extra for a delivery window but the flowers were delivered outside the expected delivery time and I paid for a balloon, but it was not delivered either. I was very disappointed, but since it was a surprise for my mom- she was happy and the flowers were beautiful. They did arrive same day, just late and missing an item! Luckily it was a beautiful bouquet of flowers and made my mom’s day!

Ordered flowers same day delivery for… Ordered flowers same day delivery for daughters birthday. By 10pm, still no delivery. Customer service said they would refund my money and still deliver flowers next day for the inconvenience. Next day still no flowers. Customer service supervisor said there were bugs in the flowers and he couldn't help me any further. I'm also a Passport member and can't believe they treat their customers this way