Took longer to deliver Took longer to deliver. Recipient was in the hospital had brain surgery. I spoke with a representative 3 times the day of scheduled delivery. I received an email saying they were delivered. Recipient received text saying would be delivered next day. I had to call again the day after scheduled delivery to get them delivered. Very unsatisfied with my experience.

item never arrived My item never made it where it was supposed to go. I paid $25 shipping to ensure its delivery and still hasn’t arrived. My daughter already left so it’s pointless now. We were trying to wish her luck at a cheer competition and it never happened. So bummed. They did refund my money however so they made it right.

The flowers that were delivered to my… The flowers that were delivered to my daughter was an awful representation of what I ordered. When I called customer service they were very helpful in getting me a credit back to my credit card and they are going to redeliver the bouquet again. Hopefully this one will be what I ordered. If not I will call them again. Alyssa at customer service was outstanding in helping me with the issue.

Horrible Birthday delivery experience! I had a delivery scheduled for 04/20 my mother's 101st BIRTHDAY! I checked the site all day to find out about the delivery and it said OUT FOR DELIVERY! Around 4:40 PM I found an email sent by 1-800-FLOWERS late night on 04/19 stating you couldn't fulfill the order! Too late to get another order delivered I had to find something LAST MINUTE for my mother's birthday. I WILL NEVER DO BUSINESS WITH 1-800-FLOWERS AGAIN. I will also let EVERYONE I can know how incompetent that company is!

They did exactly what was shown on the… They did exactly what was shown on the website image of this birthday cake I wanted for my "70th" b/day to myself. Very impressed w/the workmanship put into making this flower arrangement beautiful.