Trash product with worse customer service The Snape wand sat unused in the original packaging because I was going to use it for Halloween last year. I used it 3 times and it burnt out. Literally smoking as the plastic inside melted. I contacted the company about trying to repair it and their only response was "Hi John, We are sorry to hear this. Our return policy is available in the footer of our website, and by placing an order in our store, you automatically agree to these terms. This implies that you have a period of 10 days after receiving your item to initiate a return or exchange. But you can try to fix it or find any place where the professional can do it. If you have any further questions or require any assistance, please feel free to reach out. Best regards" Didn't bother even reading my email. Just a blanket get lost response.

I bought this wand for a costume party I bought this wand for a costume party, and it was the centerpiece of my outfit. Everyone asked where I got it. Flawless finish and works perfectly every time.

I never thought I’d find a wand that… I never thought I’d find a wand that felt as magical as the ones in the movies, but incendiomagicwand.com proved me wrong. Excellent craftsmanship and truly enchanting!

Avoid at all costs. Avoid at all costs. Refusal to fix faulty product. False advertising. Based in Delaware USA. Clearly states made with love in california on thier website but the returns address is in Guangdong Province China.... not that it matters as they will refuse to repace their faulty merchandise anyway. Avoid at all costs.

You'll be lucky to get your money back Bought two wands and some extra ignition paper from incendio during their black Friday sale as Christmas gifts. They arrived promptly (from China, so 2+ weeks) and I wrapped them up and thought no more of it. On the day of Christmas they were opened, used and immediately broke. The first wand never shot a fireball, just burned the paper in the tip and then the heat must've broken the mechanism. The second wand shot several fireballs, then succumbed to the same fate as the first. Two wands and paper cost me just shy of £120, that's a fair bit of money I wanted returned for faulty goods. Contacted the sales team and was given an automated response of if its over the 14 day return period they will not help, then subsequent emails were ignored. Luckily I paid with a credit card and made a claim through my credit card company, and only just received my refund today as they also had a hard time getting through to them. Before I bought the wands I should've done better research. I checked the website and reviews and nothing seemed untoward, everyone seemed to be genuinely happy with their purchase... it's not until you search incendio trustpilot you get the real answers. Their website is littered with false advertisements, including a fake trustpilot 4* banner (which has since been removed). Luckily I had my money returned, but I now know that's not the case for everyone. Don't buy these wands at that price, at best they're £10 pieces of plastic that will break.