Absolutely appalling Absolutely appalling! The wand didn't work, arrived on 7th December, was a gift so wasn't used and on Christmas day it didn't work. I did a charge back through the bank because incendio refused to refund me, and the bank can't either because their website says 10 days! I am now pursuing through international trading standards.

Unfortunately can't give 0 stars Unfortunately can give 0 stars. My sister in law ordered the wand for my daughters birthday. It stopped working on day 2 of use having been fired less than 10 times. Emailed customer support to be told the warranty the wand for 15 days only, from date of arrival of order. It sat for nearly 2 weeks unopened before her birthday. Shocking product and worse customer service! AVOID!!!

You'll be lucky to get your money back Bought two wands and some extra ignition paper from incendio during their black Friday sale as Christmas gifts. They arrived promptly (from China, so 2+ weeks) and I wrapped them up and thought no more of it. On the day of Christmas they were opened, used and immediately broke. The first wand never shot a fireball, just burned the paper in the tip and then the heat must've broken the mechanism. The second wand shot several fireballs, then succumbed to the same fate as the first. Two wands and paper cost me just shy of £120, that's a fair bit of money I wanted returned for faulty goods. Contacted the sales team and was given an automated response of if its over the 14 day return period they will not help, then subsequent emails were ignored. Luckily I paid with a credit card and made a claim through my credit card company, and only just received my refund today as they also had a hard time getting through to them. Before I bought the wands I should've done better research. I checked the website and reviews and nothing seemed untoward, everyone seemed to be genuinely happy with their purchase... it's not until you search incendio trustpilot you get the real answers. Their website is littered with false advertisements, including a fake trustpilot 4* banner (which has since been removed). Luckily I had my money returned, but I now know that's not the case for everyone. Don't buy these wands at that price, at best they're £10 pieces of plastic that will break.

Every wand purchase brings me nearer to… Every wand purchase brings me nearer to the dreams of my youth, and the thrill is indescribable. This wand’s durability is impressive, boasting both sturdiness and visual elegance. Its perfect equilibrium enhances the handling experience, and it’s anything but delicate.

The magic wand I ordered was everything… The magic wand I ordered was everything I hoped for and more. It’s beautifully balanced, making it easy to handle, and the effects are simply magical. I've used it at several parties now, and it never fails to impress. A must-have for any true magic fan.