Terrible customer service, possible fraud? Sold a $200 gift card to cardpool, and have received nothing in return. It has been 3x the waiting period they quote, and I have written multiple emails to cardpool customer service with no reply whatsoever. At this point I am thinking I got scammed, and will need to report them to different consumer protection agencies. I notice Cardpool has been replying to several people on this review site. If they care to actually SEND me my amazon gift card like they promised, I will revise this review. Transaction #42300802 - Ryan

Purchased Fraudulent gift card ~ no help I purchased a $150.00 gift card to Ballard Design. Ballard cancelled my order because card was fraudulent. Ballard also said they no longer accept any cards from 3rd party sites. Cardpool refuses to reimburse me. I gave them the phone number and order number at Ballard fraud department . Several emails to Cardpool ZERO help

Please do NOT sell your gift card to this company!! I sold over $700 in gift cards to Cardpool November 6, 2019 and have still not received the payment. I have emailed their customer support several times with nothing more than an auto-reply "we received your email message" in return. Please be warned that this company is a scam and will steal your gift cards. I will be reporting them to consumer protection agencies today. Order #40371084

Slow but not a scam - took 2 months to receive payment I listed a card on November 17 and received a confirmation that I'd receive payment (via Amazon gift card, which I chose) within 1-3 business days. I waited 10 days then followed up twice, once by e-mail and another time by phone, which I was told the issue would be escalated and they'd contact me. They did not. I checked the balance of my gift card, and they hadn't redeemed it, so I took my chances and left the card on their website. They finally e-mailed my Amazon gift card payment on January 21 - over 2 months later - but I feel satisfied that I eventually received payment and they're not a scam - just very slow with terrible customer service and communication.

I purchased a $100 worth home depot… I purchased a $100 worth home depot card in May 2019 and did not use it until July 2020, When I went to home depot to do shopping and was told the card had zero balance. I emailed cardpool customer support which could not help investigate anything. I WOULD NEVER EVER PURCHASE ANY CARDS FROM THEM to save troubles. When I purchased the card, I was not aware that I had to spend it within a year. The issue is who used my card number to make the purchase? Does YOUR COMPANY SOLD THE NUMBERS TO TWO CUSTOMERS TO MAKE PROFIT???