What a mess What a mess. Placed and order in GBP however the order worked out cheaper for me in USD it took a week to change the order from GBP into USD they then processed it again and took my payment. a week later get an email saying there is an outstanding balance? The balance outstanding is the saving I made by switching to USD? What a nightmare when I called to discuss it there was no real customer service it was either pay the balance or cancel. What a shame lovely website but totally poor customer service and poor internal systems. Order cancelled

Delay engagement ring and Financial Damage I bought a ring online (for the engagement with my girlfriend). My payment got refunded, because of the refund I payed twice for exchange rates. My financial damage €296,11/$317,72. I took my girlfriend to a trip, this trip will be without a ring! If you want to disappoint your love ones. Destroy your capital here! Customer service is also very poor. No understanding for the situation and no thinking.

Can not fault brilliant earth I placed my order with out first looking at reviews and i must admit once doing so i was very concerned. In short I shouldn't of been. I have had a completely different experience with brilliant earth than alot appear to have. Delivery was actually earlier than stated, the ring itself i was very happy with however my wife was not a fan unfortunately. I called brilliant earth who couldn't of been more helpful. They organized collection via fedex. I received an email update as soon as they recieved it, not even 24hrs had passed and the refund had been submitted. Based on my personal experience i would 100% use them again.

Great service, and exceptional jewelry. My fiancee and I visited the New York Showroom to shop for her wedding band. Kristina was incredible! She really listened when we expressed what we were looking for, and helped us find the perfect ring. We actually just received it in the mail! It arrived on the date Kristina said it would, and it looks even more beautiful than we imagined paired with the engagement ring (also purchased from Brilliant Earth). We couldn't be happier with our experience. Great service, and exceptional jewelry.

Order a solitare setting with a Tear… Order a solitare setting with a Tear drop 1.92 carat ring on March 25th. I got a email later stating that the diamond I choose was no longer available due to a inventory glitch. They instead would give me a 1.93 carat free of charge. The date of arrival was 4/10. I had spoken to the customer service individual the day before making sure I'd get it. She acknowledged that I would get a tracking number. I instead got another email for a delay for 7 days. I have to purpose 4/13 and now would be without a ring. I went to James allen and got the same exact ring shipped to be at 75% the cost. Brillant earth : $4972. James Allen $3944 and I got the shipping expedited from James Allen so becareful with briilant Earth all they did was send me a two sentence apology email.