Constant Repair Required I bought an engagement ring from Brilliant earth in June 2023. Good experience with the sales team, but the ring itself has had TONS of problems. So far we've had to send it in to their facility for repairs twice (each time it took at least 4 weeks to get back) and now it has even more issues. My fiance is EXTREMELY careful with the ring, (doesn't wear it working out or to bed) and even so it keeps losing accent diamonds left and right. Now, the main diamond is also loose. You buy an engagement ring to last a lifetime and we haven't even made it to the wedding before this ring has fallen into disrepair. Very disappointed.

Don’t do it Let me start by saying I love my ring. However, unless you plan to spend the rest of your life contacting brilliant earth for their awful service, do not buy. We purchased the Extend unlimited resizing; my engagement ring came too big and we sent it in for resizing. After the 6+ weeks it was with Brilliant Earth, they shipped back the ring in the EXACT same size we originally ordered. We sent it back to them, and after 4 weeks no work has started and no one can give us an update. Brilliant Earth blames Extend and Extend blames Brilliant Earth, all leaving a gigantic headache for the customer.

Poor quality diamonds (ring) Poor quality diamonds (ring), sent the wrong size..., worst bs customer service. Never again, they suck!

Bait and switch The photos of the diamonds you pick and the one that gets sent to you are different. The customer service will also hang-up on you.......absolutely ridiculous to send an entirely different shape

Delay engagement ring and Financial Damage I bought a ring online (for the engagement with my girlfriend). My payment got refunded, because of the refund I payed twice for exchange rates. My financial damage €296,11/$317,72. I took my girlfriend to a trip, this trip will be without a ring! If you want to disappoint your love ones. Destroy your capital here! Customer service is also very poor. No understanding for the situation and no thinking.