HORRIBLE service HORRIBLE service. Mary in customer service should quickly find work not dealing with customers. Order delayed by billing department she said and meanwhile billing address updated in bank account and brilliant earth took the funds with no order number. I call just to be told shipping before valentines is a lie anyways it will take 3 weeks so i dont need to rush and they will hold my money for 2 days. I ask if they can expedite shipping after order resolved and no, ask to get my money back then and no. I ask to talk to billind department or manager and mary says manager will be availabke in 24 to 48 hours. No customer service at all.

Can not fault brilliant earth I placed my order with out first looking at reviews and i must admit once doing so i was very concerned. In short I shouldn't of been. I have had a completely different experience with brilliant earth than alot appear to have. Delivery was actually earlier than stated, the ring itself i was very happy with however my wife was not a fan unfortunately. I called brilliant earth who couldn't of been more helpful. They organized collection via fedex. I received an email update as soon as they recieved it, not even 24hrs had passed and the refund had been submitted. Based on my personal experience i would 100% use them again.

Easy I bought my wife's engagement ring here and was very happy with the process and how things turned out. I enjoyed finding the ideal diamond to go with the setting and cut she had chosen. I think the pricing is very competitive and probably cheaper than going to any other jewelry store in person. The fit was a half to a quarter size too large but other than that we have been very happy with the ring and have had no problems since.

Great service, and exceptional jewelry. My fiancee and I visited the New York Showroom to shop for her wedding band. Kristina was incredible! She really listened when we expressed what we were looking for, and helped us find the perfect ring. We actually just received it in the mail! It arrived on the date Kristina said it would, and it looks even more beautiful than we imagined paired with the engagement ring (also purchased from Brilliant Earth). We couldn't be happier with our experience. Great service, and exceptional jewelry.

Order a solitare setting with a Tear… Order a solitare setting with a Tear drop 1.92 carat ring on March 25th. I got a email later stating that the diamond I choose was no longer available due to a inventory glitch. They instead would give me a 1.93 carat free of charge. The date of arrival was 4/10. I had spoken to the customer service individual the day before making sure I'd get it. She acknowledged that I would get a tracking number. I instead got another email for a delay for 7 days. I have to purpose 4/13 and now would be without a ring. I went to James allen and got the same exact ring shipped to be at 75% the cost. Brillant earth : $4972. James Allen $3944 and I got the shipping expedited from James Allen so becareful with briilant Earth all they did was send me a two sentence apology email.