Can not fault brilliant earth I placed my order with out first looking at reviews and i must admit once doing so i was very concerned. In short I shouldn't of been. I have had a completely different experience with brilliant earth than alot appear to have. Delivery was actually earlier than stated, the ring itself i was very happy with however my wife was not a fan unfortunately. I called brilliant earth who couldn't of been more helpful. They organized collection via fedex. I received an email update as soon as they recieved it, not even 24hrs had passed and the refund had been submitted. Based on my personal experience i would 100% use them again.

worst service ever I will not be purchasing from brilliant earth again. I purchased a engagement ring, supposed to be delivered 10 days ago. They emailed me saying my order was pending cancellation and I tried verifying multiple times over the phone/via email. I spent 2 days countless hours to solve this problem. Then they told me I would receive my ring in 3 days, before my order was delayed yet again. The only compensation they offered me was on a future order, when quite frankly I don’t want to transact with them again. Or a free item for 150$ or less which for men there’s nothing under $195.

Constant Repair Required I bought an engagement ring from Brilliant earth in June 2023. Good experience with the sales team, but the ring itself has had TONS of problems. So far we've had to send it in to their facility for repairs twice (each time it took at least 4 weeks to get back) and now it has even more issues. My fiance is EXTREMELY careful with the ring, (doesn't wear it working out or to bed) and even so it keeps losing accent diamonds left and right. Now, the main diamond is also loose. You buy an engagement ring to last a lifetime and we haven't even made it to the wedding before this ring has fallen into disrepair. Very disappointed.

Engagement Ring This was our first time looking at engagement rings. Jeffrey helped us find what styles she liked and was very thoughtful in his recommendations. He also helped explain everything thoroughly and took notes for us. Would highly recommend an appointment here.

I had no isssues getting a loose diamond Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Paid a little over $10k for it, $11k with tax. Similar natural diamonds were around $30k+. Diamond arrived following Monday, a day earlier than expected. I am not sure about all these neg. reviews on here. I had 0 trouble.