We will be back! My girlfriend and I recently came in and had the best experience with Bryce. He was polite, patient, and knowledgeable. He took his time with us and went above and beyond our expectations. We felt welcomed and comfortable as an LGBTQ couple, and did not feel pressured to buy anything. We found exactly what we wanted, and will both be back to buy each other’s engagement rings and eventually our wedding bands as well.

Terrible Service Product needed to be returned for resizing, but the return shipping labels provided and the process in general did not work at all despite numerous attempts. Had to resize the product locally instead which was not refunded by the company. Poor experience all round. In future just buy from a good local company instead! Avoid this company and save yourself the stress.

Engagement Ring This was our first time looking at engagement rings. Jeffrey helped us find what styles she liked and was very thoughtful in his recommendations. He also helped explain everything thoroughly and took notes for us. Would highly recommend an appointment here.

Order a solitare setting with a Tear… Order a solitare setting with a Tear drop 1.92 carat ring on March 25th. I got a email later stating that the diamond I choose was no longer available due to a inventory glitch. They instead would give me a 1.93 carat free of charge. The date of arrival was 4/10. I had spoken to the customer service individual the day before making sure I'd get it. She acknowledged that I would get a tracking number. I instead got another email for a delay for 7 days. I have to purpose 4/13 and now would be without a ring. I went to James allen and got the same exact ring shipped to be at 75% the cost. Brillant earth : $4972. James Allen $3944 and I got the shipping expedited from James Allen so becareful with briilant Earth all they did was send me a two sentence apology email.

worst service ever I will not be purchasing from brilliant earth again. I purchased a engagement ring, supposed to be delivered 10 days ago. They emailed me saying my order was pending cancellation and I tried verifying multiple times over the phone/via email. I spent 2 days countless hours to solve this problem. Then they told me I would receive my ring in 3 days, before my order was delayed yet again. The only compensation they offered me was on a future order, when quite frankly I don’t want to transact with them again. Or a free item for 150$ or less which for men there’s nothing under $195.