Potential Scam - Ring returned however will not replace or refund Order no: 2023970336 Ring received lower quality to purchased and returned to you. However, you will not replace or refund my money and now ignoring emails and not calling me back. I have opened a charge back case through pay-pal and will be opening a fraud case against you with my bank. Do not use this company, wish I had looked at Trust pilot first - numerous people with the same complaints - potential scam.

Bait and switch The photos of the diamonds you pick and the one that gets sent to you are different. The customer service will also hang-up on you.......absolutely ridiculous to send an entirely different shape

worst service ever I will not be purchasing from brilliant earth again. I purchased a engagement ring, supposed to be delivered 10 days ago. They emailed me saying my order was pending cancellation and I tried verifying multiple times over the phone/via email. I spent 2 days countless hours to solve this problem. Then they told me I would receive my ring in 3 days, before my order was delayed yet again. The only compensation they offered me was on a future order, when quite frankly I don’t want to transact with them again. Or a free item for 150$ or less which for men there’s nothing under $195.

We will be back! My girlfriend and I recently came in and had the best experience with Bryce. He was polite, patient, and knowledgeable. He took his time with us and went above and beyond our expectations. We felt welcomed and comfortable as an LGBTQ couple, and did not feel pressured to buy anything. We found exactly what we wanted, and will both be back to buy each other’s engagement rings and eventually our wedding bands as well.

Don’t do it Let me start by saying I love my ring. However, unless you plan to spend the rest of your life contacting brilliant earth for their awful service, do not buy. We purchased the Extend unlimited resizing; my engagement ring came too big and we sent it in for resizing. After the 6+ weeks it was with Brilliant Earth, they shipped back the ring in the EXACT same size we originally ordered. We sent it back to them, and after 4 weeks no work has started and no one can give us an update. Brilliant Earth blames Extend and Extend blames Brilliant Earth, all leaving a gigantic headache for the customer.