Engagement Ring This was our first time looking at engagement rings. Jeffrey helped us find what styles she liked and was very thoughtful in his recommendations. He also helped explain everything thoroughly and took notes for us. Would highly recommend an appointment here.

worst service ever I will not be purchasing from brilliant earth again. I purchased a engagement ring, supposed to be delivered 10 days ago. They emailed me saying my order was pending cancellation and I tried verifying multiple times over the phone/via email. I spent 2 days countless hours to solve this problem. Then they told me I would receive my ring in 3 days, before my order was delayed yet again. The only compensation they offered me was on a future order, when quite frankly I don’t want to transact with them again. Or a free item for 150$ or less which for men there’s nothing under $195.

Awful customer service Awful customer service. I received a quote on the phone, was quoted in USD, paid over the phone, received the invoice in USD however was charged the exact same amount in GBP. They won’t discuss anything via email, just say to call however when I insist on email they don’t reply. Will be following up with legal advice

What a mess What a mess. Placed and order in GBP however the order worked out cheaper for me in USD it took a week to change the order from GBP into USD they then processed it again and took my payment. a week later get an email saying there is an outstanding balance? The balance outstanding is the saving I made by switching to USD? What a nightmare when I called to discuss it there was no real customer service it was either pay the balance or cancel. What a shame lovely website but totally poor customer service and poor internal systems. Order cancelled

I had no isssues getting a loose diamond Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Paid a little over $10k for it, $11k with tax. Similar natural diamonds were around $30k+. Diamond arrived following Monday, a day earlier than expected. I am not sure about all these neg. reviews on here. I had 0 trouble.