Constant Repair Required I bought an engagement ring from Brilliant earth in June 2023. Good experience with the sales team, but the ring itself has had TONS of problems. So far we've had to send it in to their facility for repairs twice (each time it took at least 4 weeks to get back) and now it has even more issues. My fiance is EXTREMELY careful with the ring, (doesn't wear it working out or to bed) and even so it keeps losing accent diamonds left and right. Now, the main diamond is also loose. You buy an engagement ring to last a lifetime and we haven't even made it to the wedding before this ring has fallen into disrepair. Very disappointed.

Terrible company Terrible company. Cheap defective products marketed as “luxury”. Horrendous customer service. What a waste of time. The coating on my husband's wedding band started scratching off after 4 days. They said I could get a partial refund, as in, I return the ring and they keep $1150 of my money. I had to threaten legal action, going to the BBB, the Attorney General's office to get a refund. Then they said the only way to get my $ back is to sign an NDA to not tell people about my terrible experience with them. They wouldn't let me have my attorney review this NDA before signing. I told them I'm not signing anything and they can discuss with him. BE backed down on the NDA and gave me my full refund. It shouldn’t have to come down to customers threatening legal action, and a company coercing customers into silence, to get a refund on a defective product. What a disgusting way to treat your customers.

I wish I could give zero stars!!! I wish I could give zero stars!!!! SUPER DODGY company. Do not recommend. DO NOT ORDER FROM THIS COMPANY. Unless you want to be absolutely stuffed around… not worth it when dealing with something as important as your wedding bands/ ring. These are time sensitive purchases. And you don’t need the additional stress - trust me!

Great service, and exceptional jewelry. My fiancee and I visited the New York Showroom to shop for her wedding band. Kristina was incredible! She really listened when we expressed what we were looking for, and helped us find the perfect ring. We actually just received it in the mail! It arrived on the date Kristina said it would, and it looks even more beautiful than we imagined paired with the engagement ring (also purchased from Brilliant Earth). We couldn't be happier with our experience. Great service, and exceptional jewelry.

HORRIBLE service HORRIBLE service. Mary in customer service should quickly find work not dealing with customers. Order delayed by billing department she said and meanwhile billing address updated in bank account and brilliant earth took the funds with no order number. I call just to be told shipping before valentines is a lie anyways it will take 3 weeks so i dont need to rush and they will hold my money for 2 days. I ask if they can expedite shipping after order resolved and no, ask to get my money back then and no. I ask to talk to billind department or manager and mary says manager will be availabke in 24 to 48 hours. No customer service at all.