Potential Scam - Ring returned however will not replace or refund Order no: 2023970336 Ring received lower quality to purchased and returned to you. However, you will not replace or refund my money and now ignoring emails and not calling me back. I have opened a charge back case through pay-pal and will be opening a fraud case against you with my bank. Do not use this company, wish I had looked at Trust pilot first - numerous people with the same complaints - potential scam.

Engagement Ring This was our first time looking at engagement rings. Jeffrey helped us find what styles she liked and was very thoughtful in his recommendations. He also helped explain everything thoroughly and took notes for us. Would highly recommend an appointment here.

Delay engagement ring and Financial Damage I bought a ring online (for the engagement with my girlfriend). My payment got refunded, because of the refund I payed twice for exchange rates. My financial damage €296,11/$317,72. I took my girlfriend to a trip, this trip will be without a ring! If you want to disappoint your love ones. Destroy your capital here! Customer service is also very poor. No understanding for the situation and no thinking.

Bait and switch The photos of the diamonds you pick and the one that gets sent to you are different. The customer service will also hang-up on you.......absolutely ridiculous to send an entirely different shape

Easy I bought my wife's engagement ring here and was very happy with the process and how things turned out. I enjoyed finding the ideal diamond to go with the setting and cut she had chosen. I think the pricing is very competitive and probably cheaper than going to any other jewelry store in person. The fit was a half to a quarter size too large but other than that we have been very happy with the ring and have had no problems since.