Avoid at All Costs Been figi customer for years. Moved to a new address. Placed my order online this year like every year. Customer service called cause i moved. Cancelled order and had to replace my order which is stupid because my account number never chnaged. Half hour on phone with customer and uneducated rep only changed my address and never placed new order so 3 family members received no gifts for christmas. Filed complaint with BBB and will write a negative review on every site. Also sent email to owners. Stay far away from this company.

How is this company still in business? Ordered gift baskets a week before Christmas to have delivered to relatives, etc. 3 weeks later, I realized they had never been delivered. In fact, because they were out of stock, my orders had been cancelled immediately after placing. The problem is, they never notified me in any way. I felt embarrassed because after I had to ask my relatives if they had received the baskets. Why would it even be possible to order something on their website when they were already out of stock?

I would have gave you a 0 but there is… I would have gave you a 0 but there is none. But to send something to someone who hasn't EVER!!! order from you and then ask for payment and when I don't pay you have a debt collector on me. I would have NEVER!!! order something that cost $80.00 and especially something that is useless to me. I take care of both of my elderly parents and for you too do something like this makes me SICK. I have told all of my friends they won't even order NOTHING from you NOW. This bussiness is a scam.!!!!

Figi's Would Not Honor Their Guarentee I ordered a gift basket on Dec. 9th to be delivered to a relative before Christmas. The gift basket arrived Dec.26th. Unbelievable! The customer service person put the blame on the shipping company and offered me 30% refund + S&H. I told her that the web site clearly shows a Guarantee that if for any reason you are unsatisfied, they will refund the purchase. She said that this does not qualify. So I ended up taking the 30% + S&H and will NEVER purchase another item from Figi's again.

I should've read the reviews before … I should've read the reviews before ordering. Figis got my online order wrong, did not add the full shipping name. They changed a whole word to just a letter. I'm unsure if my gift will be delivered to the correct department in the hospital, or if they'll know who it's from. Customer service reps are untrained and are not helpful. I was disconnected twice. The Supervisor was unable to assist when I called back. This company is unorganized. I will not place any more orders with this company.