Avoid at All Costs Been figi customer for years. Moved to a new address. Placed my order online this year like every year. Customer service called cause i moved. Cancelled order and had to replace my order which is stupid because my account number never chnaged. Half hour on phone with customer and uneducated rep only changed my address and never placed new order so 3 family members received no gifts for christmas. Filed complaint with BBB and will write a negative review on every site. Also sent email to owners. Stay far away from this company.

Horrible Customer Service Tried to order 3 times from this awful company but my simple request for a catalog was denied. When I made my 3rd call to request a catalog, I was treated quite rudely. So, my entire Christmas order was instead given to Harry & David. I will never have any future contact with this totally inept company. (Peter Brooks, Florida)

If I could rate them a zero I would If I could rate them a zero I would! They send out catalogs with “Pre-approved” NOT “Pre-qualified” plastered on both the outside and inside of the catalog, however, when you place the order and go back to check on the status, you then notice they are requiring a down payment equal to the amount of the product minus the shipping and taxes. I received no notification of such prior to my checking on my own. They also don’t allow you to cancel the order, you have to wait 90 days, as I was advised, for it to “fall off”. This is a deceitful practice! I’ll just simply use one of my credit cards to purchase elsewhere. I would NEVER recommend FIGI’s Gallery to anyone I know!!

I wish I could give less than a 1 star… I wish I could give less than a 1 star review. I just found out that figis cancelled my Christmas order and did not notify me. I placed the order by phone with a valid Visa card and they told me today they'd cancelled the order and flagged me as a "theft risk"!!!! I am enraged, she couldn't tell me why as I have no theft history! She was demeaning and vague when I demanded specifics. I will never do business with them. Buyer beware!

I have been a customer of Figi"s for decades! I have been a customer of Figi"s for decades, I love their products and give offen as gifts! EVERYONE loves their chocolates, brownies and nuts. I do not mind the price for good quality...and I am damn sure not going to let a recall deter me from continuing to use! Every major company has had to recall something at one time or another. Figi's has me as a life long customer!