open marmalade ruins package upon taking the cardboard box off of the gift i noticed the cellophane stuck to about 1/3 of the contents due to an open jar of Marmalade, it was unacceptable to receive this and use it as a gift. in disgust i took the wrapper off and dumped the contents in warm water to try to wash the Marmalade stickiness off of the products that were sealed. i just threw the foil wrapped products in the trash, they were totally ruined from the Marmalade leaking into each wrapper. such a sad situation to receive this product in a sticky mess

How is this company still in business? Ordered gift baskets a week before Christmas to have delivered to relatives, etc. 3 weeks later, I realized they had never been delivered. In fact, because they were out of stock, my orders had been cancelled immediately after placing. The problem is, they never notified me in any way. I felt embarrassed because after I had to ask my relatives if they had received the baskets. Why would it even be possible to order something on their website when they were already out of stock?

I should've read the reviews before … I should've read the reviews before ordering. Figis got my online order wrong, did not add the full shipping name. They changed a whole word to just a letter. I'm unsure if my gift will be delivered to the correct department in the hospital, or if they'll know who it's from. Customer service reps are untrained and are not helpful. I was disconnected twice. The Supervisor was unable to assist when I called back. This company is unorganized. I will not place any more orders with this company.

Forget trying to order holiday candy Forget trying to order holiday candy! Twice I called in orders and both times was very disappointed. At Christmas I ordered things to give as gifts, they were out of stock and sent cheese and sausage to replace candy. I gave them another chance for Easter, only to receive a letter stating most of my order was out of stock, and said they would send replacements. I received 3 items and no replacement items. I will never order anything except the fruitcake that my brother loves from this company. If I can find another place to get a good fruitcake I will stop ordering all together.

I have been a customer of Figi"s for decades! I have been a customer of Figi"s for decades, I love their products and give offen as gifts! EVERYONE loves their chocolates, brownies and nuts. I do not mind the price for good quality...and I am damn sure not going to let a recall deter me from continuing to use! Every major company has had to recall something at one time or another. Figi's has me as a life long customer!