Have been a customer for a couple of… Have been a customer for a couple of years and am really disappointed now! Been told they closed down but want their money to hell with the screw ups of the charges and orders!was told that wed 02/19/19 they quit taking orders. If you cant get help fixing issues quickly file a complaint with Attorney General Office in your state!

I wish I could give less than a 1 star… I wish I could give less than a 1 star review. I just found out that figis cancelled my Christmas order and did not notify me. I placed the order by phone with a valid Visa card and they told me today they'd cancelled the order and flagged me as a "theft risk"!!!! I am enraged, she couldn't tell me why as I have no theft history! She was demeaning and vague when I demanded specifics. I will never do business with them. Buyer beware!

Figi's Would Not Honor Their Guarentee I ordered a gift basket on Dec. 9th to be delivered to a relative before Christmas. The gift basket arrived Dec.26th. Unbelievable! The customer service person put the blame on the shipping company and offered me 30% refund + S&H. I told her that the web site clearly shows a Guarantee that if for any reason you are unsatisfied, they will refund the purchase. She said that this does not qualify. So I ended up taking the 30% + S&H and will NEVER purchase another item from Figi's again.

Figis stole from my 72 year old mother… Figis stole from my 72 year old mother whom was trying to make my Christmas season a little brighter. Figi substituted crap cheeses and low end sausage for a Ribeye while delivering $100 worth of product and charging her over $200. They didn't deliver two fudge wheels or a smoked Turkey breast. Product quality has gone down hill severely since the buy out, you're best to not even bother trying to deal with customer service, they'll just hang up on you or put you on hold to never answer. Corporate door slamming while rotating perishable stock not even ordered, you're in a sad state Figis. Just don't buy from Figis.

Same complaint as the others...stale, overpriced, under sized Same complaint as the others, the nuts are stale, the torte's are stale and they substitute cheese and sausage for anything they are out of. Frankly, for what I paid for the Christmas boxes I ordered, I could have gotten less, but much better quality with hickory farms. The sizes and quality have gone down, the prices have gone up. It's not a smart way to run a business, I would suggest whomever is looking at their social media/review presence heed the reviews they're reading - otherwise, the company is going to continue to lose customers.