How is this company still in business? Ordered gift baskets a week before Christmas to have delivered to relatives, etc. 3 weeks later, I realized they had never been delivered. In fact, because they were out of stock, my orders had been cancelled immediately after placing. The problem is, they never notified me in any way. I felt embarrassed because after I had to ask my relatives if they had received the baskets. Why would it even be possible to order something on their website when they were already out of stock?

Horrible Customer Service Tried to order 3 times from this awful company but my simple request for a catalog was denied. When I made my 3rd call to request a catalog, I was treated quite rudely. So, my entire Christmas order was instead given to Harry & David. I will never have any future contact with this totally inept company. (Peter Brooks, Florida)

Figi's Would Not Honor Their Guarentee I ordered a gift basket on Dec. 9th to be delivered to a relative before Christmas. The gift basket arrived Dec.26th. Unbelievable! The customer service person put the blame on the shipping company and offered me 30% refund + S&H. I told her that the web site clearly shows a Guarantee that if for any reason you are unsatisfied, they will refund the purchase. She said that this does not qualify. So I ended up taking the 30% + S&H and will NEVER purchase another item from Figi's again.

Have been a customer for a couple of… Have been a customer for a couple of years and am really disappointed now! Been told they closed down but want their money to hell with the screw ups of the charges and orders!was told that wed 02/19/19 they quit taking orders. If you cant get help fixing issues quickly file a complaint with Attorney General Office in your state!

If I could rate them a zero I would If I could rate them a zero I would! They send out catalogs with “Pre-approved” NOT “Pre-qualified” plastered on both the outside and inside of the catalog, however, when you place the order and go back to check on the status, you then notice they are requiring a down payment equal to the amount of the product minus the shipping and taxes. I received no notification of such prior to my checking on my own. They also don’t allow you to cancel the order, you have to wait 90 days, as I was advised, for it to “fall off”. This is a deceitful practice! I’ll just simply use one of my credit cards to purchase elsewhere. I would NEVER recommend FIGI’s Gallery to anyone I know!!