My experience was a totally worthless… My experience was a totally worthless customer service. They will not answer any of your questions and just keep rambling about everything else but what you have asked. Delivery problems. Made unscheduled attempts. Did not fix the issue. Had email and phone contact. Never again!!!

Cookie Gift Baskets My family received a cookie gift basket from my father for Christmas. The cookies were impersonally wrapped with uniform packaging with the word ACORN on it. We tried a few of the cookies. The chocolate/chocolate chip cookie had a strange after taste and the raspberry cake smelled strongly and was virtually tasteless. Despite their 100% satisfaction guarantee, the customer service manager I spoke with could only credit my dad's account 20% of the purchase price of $60 or $12. My father purchased 10 of these baskets for family members this year for Christmas but he will no longer be a customer of Wine Country next year.

Bait and Switch? My parents paid for a gift basket and then received message that it was not available and the had to accept a replacement immediately to make christmas shipping. Replacement was half the price they paid. No response to request to upgrade basket or refund outstanding amount. Unhappy. Going to tell them not to use this company again.

Old nuts All of the chocolates were partially melted and the rest tasted old and stale, like way past expiration date. Lindor assorted chocolate truffles were all melted and leaking out of wrappers. Pretzels were old and stale smell and tasted horrible.

Great customer service Great customer service! I provided the incorrect address for a delivery and it was returned to them. They asked me for a correct address and shipped it back out the same day at no charge! All my other baskets arrived on time and in perfect condition.