Tried to simply order a gift basket for a client Tried to simply order a gift basket for a client. It was called a "Deck The Halls" basket. This should not have be difficult. Terrible customer service unfortunately. They are poorly trained on the product line. English is not their primary language skillset. Confused about current catalog offerings. Supervisor didn't even have a let's see how we can help you attitude. Run away....

My experience was a totally worthless… My experience was a totally worthless customer service. They will not answer any of your questions and just keep rambling about everything else but what you have asked. Delivery problems. Made unscheduled attempts. Did not fix the issue. Had email and phone contact. Never again!!!

Bait and Switch? My parents paid for a gift basket and then received message that it was not available and the had to accept a replacement immediately to make christmas shipping. Replacement was half the price they paid. No response to request to upgrade basket or refund outstanding amount. Unhappy. Going to tell them not to use this company again.

Great customer service Great customer service! I provided the incorrect address for a delivery and it was returned to them. They asked me for a correct address and shipped it back out the same day at no charge! All my other baskets arrived on time and in perfect condition.

I have a fraudulent charge on my… I have a fraudulent charge on my American Express card. When I contacted the customer service number, which is what American Express recommended to do, the rep told me that there was nothing that he could do, and to contact American Express instead. This charge is from May 9, for $163.95. I do not have an order number nor would the customer service rep assist with one. I find his reply to be appalling. I don't consider this to be customer service at all.