Truly Impressed with Lightinthebox I have been using their services for over a year and I must say, their products are exactly as featured on-line, good value for money as long as someone knows what to expect and has a sense of guessing the quality of the products, though buying on-line. What made me continue buying from them is the amazing after sales support, ethical service, very swift in responding and clear communication. They have a great team and the strong will to problem solving with minimal query or investigation on the matter, i.e. keen on building customers' trust and loyalty.

Not a good experience Not a good experience. The products weren't good quality (I might have expected that from the price), but on top of that several of the products were broken when I received them.

Can buy but not recommended.. First time I used this site the delivery company had a problem with my address and they helped me to resolve it but it took very long time.. Their CS seems to be responsive and helpful, The second time one of the items was not matching my order and the solution eventually that they have suggested after negotiation was a refund of 30% I will not buy from them again..

I WOULD NEVER USE THIS COMPANY AGAIN At the request of LIGHTINTHEBOX I am writing this follow up review to my previous post. They asked that I edit the previous review to a more favorable report and also asked that I give them a 4 or 5 star rating. These people do not seem to understand that good customer service and value comes at the beginning of the transaction, not as the result of negative reports to BBB, Trustpilot, etc.. Their offer to refund only 80% of the paid amount and only after significant coercive pressure via BBB and Trustpilot indicates that this company operates on the fringe of legitimacy and has little or no regard for the customer. I would never use their services again.

AVOID I ordered a dress. It arrived- very poor quality/paper thin. I cannot return this item. I cannot Log-in to my account as it will not recognise my password/mobile phone number. This is no other way of contacting this company. Avoid using them. Only use UK based companies.