Lightinthbox

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1.60
Based on 20 Reviews

5

10.00%

4

0.00%

3

5.00%

2

10.00%

1

75.00%
About Lightinthbox

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Helene Beckmann
DK

Not a good experience Not a good experience. The products weren't good quality (I might have expected that from the price), but on top of that several of the products were broken when I received them.

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petra scheider
GB

Don't deal with this company Had a very negative experience. Ordered 4 items on 30.12.20. Order was confirmed, money taken immediately. Told 3 to 7 working days for delivery. Then no contact. Really difficult to locate an email address. No response, or update, once I contacted. There was apparently a 'ticket' system for response from the company, which was 'closed' before receiving a response. When I threatened with UK consumer standards authority, and negative feedback via Trustpilot, they suddenly replied. A day later one of my confirmed items was 'out of stock'. Money for that was returned. Was asked whether I wanted to keep the remainder of the order. Was offered £ 24 as compensation. I agreed. Following day they offered £14 compensation or full refund. Opted for full refund, which, in fairness, was dealt with. After my experience with their constant changes to the order date, and lack of initial response and information, I must admit, that I was pleasantly surprised. However I'm never going to go near them again. And, having reviewed feedback on Trustpilot, which I wished I'd done in the first place, I would strongly recommend to save yourself a lot of stress and keep away !

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Michael Llewellyn
GB

DODGY Absolutely dreadful company , trying to return anything is a nightmare , loads of obstacles put in your way, still have items which I've paid for but they have made it so awkward to send back.

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Svetlana Lindfield
GB

AVOID I ordered a dress. It arrived- very poor quality/paper thin. I cannot return this item. I cannot Log-in to my account as it will not recognise my password/mobile phone number. This is no other way of contacting this company. Avoid using them. Only use UK based companies.

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Marius
IT

I appreciate the follow up and the service, this is a client oriented site I have had a very positive experience with this site, as i received all the help from them during all the shopping process. They offer very good products at a very reasonable prices, more their customer service helped me during all the shopping process. I'm a satysfied buyer!

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