The worst customer service ever The worst customer service ever. If you can even find a way to contact them, best of luck. There are no phone numbers nor email addresses avail on their website. The only way they seem to respond (albeit not timely) is via FB messenger. They've finally agreed to reimburse me for the return shipping as promised in an email but so far, I have yet to see that. I did finally get my refund for the returned product itself but they charged a "service fee" which is NOT what they agreed to nor what PayPal agreed to so will be disputing that as well.

SCAM SCAM SCAM!!! SCAM SCAM SCAM!!!! Lightinthebox .Com is based in China.Don’t order anything from them.I ordered a wedding dress but it was appalling,badly made!!!! I’ve emailed them soo many times requesting a refund to no avail AVOID this online company

Money for Nothing Will not order again. Despite straplines of easy returns, products can only returned to an address in China. Most expensive item of my order was poor quality, not as described (ie material) and wrongly sized. Once the company agrees to potential return it offers a 20% refund because of cost of return postage. Alternative is 30%'reward'!

Hi can you please provide an email… Hi can you please provide an email address so that i can send you my order number as you have replied to my trust piolet review but with no link or email address to reply. An email address would be my preference. Look forward to hearing from you.

Bad Service Bad Service, stay away from them, i haven' t receive my purchase yet after 75 days and no one is answering me about refunding my money back.