Uncaring and Unconcerned I bought some clothing from this company, after two weeks I enquired where my items were I received a 'no reply' email. After several more tries I eventually got an answer saying my items were on its way, after about a week I enquired again with the same reply, items on its way. By now it was 8 weeks from my original enquiry. I then asked for a refund but was again told my items were on its way but held up at a sorting house. On my final enquiry they said my item had arrived and I should check with neighbours. I still have not received my order so had to take things further to try and get a refund. This was now 3 Months from my first enquiry, not once did they apologise or take any responsibility. Based on my experience I do not recommend anyone to use this company.

Avoid at all costs Awful, delayed product, no customer service at all!! You submit a ticket and they provide a response and then if you reply they ignore you. I have still not received my product and I don’t expect to now so that’s nearly £200 down the drain and I can’t contact them to do anything about it! I will never shop here again and will be recommending that nobody else does either!

I WOULD NEVER USE THIS COMPANY AGAIN At the request of LIGHTINTHEBOX I am writing this follow up review to my previous post. They asked that I edit the previous review to a more favorable report and also asked that I give them a 4 or 5 star rating. These people do not seem to understand that good customer service and value comes at the beginning of the transaction, not as the result of negative reports to BBB, Trustpilot, etc.. Their offer to refund only 80% of the paid amount and only after significant coercive pressure via BBB and Trustpilot indicates that this company operates on the fringe of legitimacy and has little or no regard for the customer. I would never use their services again.

No refund of damages items and no care! I received defective items and inaccurate measurements so I complained and they offered me refund but until now nearly 2 months I have not received the refund yet and they sent me email that the problem has been resolved from their end and can not do anything about it. So yes I received the rubbish and lost my money. So be careful don't shop with them ever!

The worst customer service ever The worst customer service ever. If you can even find a way to contact them, best of luck. There are no phone numbers nor email addresses avail on their website. The only way they seem to respond (albeit not timely) is via FB messenger. They've finally agreed to reimburse me for the return shipping as promised in an email but so far, I have yet to see that. I did finally get my refund for the returned product itself but they charged a "service fee" which is NOT what they agreed to nor what PayPal agreed to so will be disputing that as well.