DODGY Absolutely dreadful company , trying to return anything is a nightmare , loads of obstacles put in your way, still have items which I've paid for but they have made it so awkward to send back.

Check the sizes and return policy before you buy shoes and clothes at lightbox.com - you can´t return it! I want to warn others against buying stuff from Lightinthebox. They have the worst return system of all online shops in Denmark -or rather none at all! The package arrived from Lithuania and I paid 20 Dkk for delivery. In order to return the purchase I have to send it to China and pay at least hundred DKK for the return post fee. I have to fill in the custom labels myself and may only use the postal services of Postnord. The sandals that I have bought are made of plastic that is useless on skin, they have a strong smell of organic solvent and the sole is stiff -bad quality in general and also, there was no clear warning about the sizes being 2 numbers smaller than in Europe and about the cost of return exceeding the cost of the sandals. So all together rather buy shoes and clothes in european companies that deliver good quality and guarantee free or cheap and easy return of goods. I add starn no. 2 because the company, after a leghty correspondence and a weak review on this platform, agreed to refund the amount of money corresponding to the price ex. delivery minus an additional amount equal to the cost of delivery that I have paid originally, which think is a fair way of solving the discourse.

Truly Impressed with Lightinthebox I have been using their services for over a year and I must say, their products are exactly as featured on-line, good value for money as long as someone knows what to expect and has a sense of guessing the quality of the products, though buying on-line. What made me continue buying from them is the amazing after sales support, ethical service, very swift in responding and clear communication. They have a great team and the strong will to problem solving with minimal query or investigation on the matter, i.e. keen on building customers' trust and loyalty.

I appreciate the follow up and the service, this is a client oriented site I have had a very positive experience with this site, as i received all the help from them during all the shopping process. They offer very good products at a very reasonable prices, more their customer service helped me during all the shopping process. I'm a satysfied buyer!

Money for Nothing Will not order again. Despite straplines of easy returns, products can only returned to an address in China. Most expensive item of my order was poor quality, not as described (ie material) and wrongly sized. Once the company agrees to potential return it offers a 20% refund because of cost of return postage. Alternative is 30%'reward'!