Can buy but not recommended.. First time I used this site the delivery company had a problem with my address and they helped me to resolve it but it took very long time.. Their CS seems to be responsive and helpful, The second time one of the items was not matching my order and the solution eventually that they have suggested after negotiation was a refund of 30% I will not buy from them again..

No refund of damages items and no care! I received defective items and inaccurate measurements so I complained and they offered me refund but until now nearly 2 months I have not received the refund yet and they sent me email that the problem has been resolved from their end and can not do anything about it. So yes I received the rubbish and lost my money. So be careful don't shop with them ever!

Truly Impressed with Lightinthebox I have been using their services for over a year and I must say, their products are exactly as featured on-line, good value for money as long as someone knows what to expect and has a sense of guessing the quality of the products, though buying on-line. What made me continue buying from them is the amazing after sales support, ethical service, very swift in responding and clear communication. They have a great team and the strong will to problem solving with minimal query or investigation on the matter, i.e. keen on building customers' trust and loyalty.

Avoid at all costs Awful, delayed product, no customer service at all!! You submit a ticket and they provide a response and then if you reply they ignore you. I have still not received my product and I don’t expect to now so that’s nearly £200 down the drain and I can’t contact them to do anything about it! I will never shop here again and will be recommending that nobody else does either!

AVOID I ordered a dress. It arrived- very poor quality/paper thin. I cannot return this item. I cannot Log-in to my account as it will not recognise my password/mobile phone number. This is no other way of contacting this company. Avoid using them. Only use UK based companies.