No refunds or exchanges There is no mention of this note at the time of check out. (Note: During this unprecedented time where safety and cleanliness is of the utmost importance, we are no longer accepting returns or exchanges on open shipped product, yoga mats or hand weights that have left the controlled environment of our warehouse). After I read that I started thinking, What if I didn't like it or something was wrong with it. I tried to cancel within 10 minutes of placing the order, twice by email and once by phone. I will refuse the order but they will not refund the shipping cost. No communication. Avoid the headaches and frustration Amazon is the way to go.

I bought 5 yoga straps from Gaiam...never again I bought 5 yoga straps from Gaiam. I received 5 yoga SOCKS. I have not been able to get a hold of anyone in customer service...I seriously think that there is no customer service. I tried calling, leaving a call back number, voicemail, email...NOTHING! This is unacceptable. Shop elsewhere.

I bought their app two years ago for… I bought their app two years ago for one time cost of $4.99. Didn't need a log in. Every update, there's an issue that involves them wanting me to "join." My husband said they realized their old business model didn't work. But why make customers who supported you before you expanded with more offerings than one person can even digest suffer? Now I can't access classes in my "studio," but even when I was accessing them, every time I finished, there was an invite to Tweet or post on Facebook my thoughts about the class. This whole set up seems to be the antithesis of what yoga is all about. It's quite sad. Don't support this company and don't buy Yoga Studio.

Take your business where it is appreciated I purchased a Muse headband sometime ago when I was first learning how to chant Nam-myoho-renge-kyo and I was concerned about my mind wandering. This product helped me gain confidence and I was ready to sell it and let someone else benefit as I have. I went to sell it on Amazon. I was informed that I needed permission from Gaiam which surprised me because I didn't even know they were affiliated. I got a response from Gaiam saying that they will not be granted me permission to sell the product that I purchased with MY money on Amazon! So it's like I bought it but it is not really mine to do with it what I will... They are just as rude as most of these reviews state so BEWARE!!!!

Poor Quality/Poor Customer Service/Poor Company The quality of their items are subpar. I’ve submitted a request for an exchange because the wobble balls for my classroom were poor quality. One of them got a hole, which is supposed to be difficult to do and the other 3 are completely different in size. All I wanted was an exchange and they were uncooperative. Will never use this company again.