Terrible customer service & products I received an incredibly expensive yoga mat for Christmas that is insanely slippery. It is so slick to the point that it would be dangerous for me to actually attempt a practice using it. I emailed customer service asking if they had a protective coating or such that needed to be washed off. They offered no apology, no explanation, no solutions. Simply, maybe wash it and if you don't like it, return it. I feel awful for my mother in law who spent a great deal of money assuming this would be a great christmas gift for me and I can barely use it. For obvious reasons I cannot return it and Gaiam have been no help.

Terrible shipping!!! This is currently based on Gaiam’s shipping. I ordered 2 yoga mats and within 24 hours a shipping label had been created, HOWEVER, the items didn’t actually get to the shipper (Fedex) from Gaiam until a full 7 days later and the shipping is so slow I wont have the items for another 2 weeks and they were gifts, which I now won’t have in time. I won’t be ordering from them again.

I bought 5 yoga straps from Gaiam...never again I bought 5 yoga straps from Gaiam. I received 5 yoga SOCKS. I have not been able to get a hold of anyone in customer service...I seriously think that there is no customer service. I tried calling, leaving a call back number, voicemail, email...NOTHING! This is unacceptable. Shop elsewhere.

Amazing service I found the Gaiam page randomly as I was searching for a Yoga Ball Chair, it was rated very high. It worked flawlessly for almost a whole year and then a piece broke on the base. I still had the email from the initial purchase so I replied to it with my issue not expecting anything. Brittany got back to me so quickly and asked for a picture of the defect. I sent the picture and the next day she had placed an order for the parts I needed to. These days it is impossible to get good service so I felt compelled to leave this review. I am 100% satisfied with this company's products and service, thank you!

Do not BUY! Do not BUY!! Use at own risk! Too many problems with product. This is what I received from their customer service: From Customer Service (GAIAM.COM & SPRI.COM) Jun 18, 2020, 8:44 AM CST Hello Angie, I'm so sorry but we're no in a position to help with repairs. As stated on the instructions for this item "This product is sold without any warranties or guarantees of any kind and manufacturer and distributor disclaim any liability, loss or damage caused by its use." My apologies! Please note we are experiencing a high influx of emails. We are doing our best to answer emails within 72 business hours. Our business hours are M-F 8am to 5pm. Sincerely, Brittany Customer Service Supervisor - Gaiam.com / Spri.com