Bait and Switch I ordered LED finger lights for a glow in the dark egg hunt. My order total was $131.25. A few days later I received a call from one of their representatives. I was asked about the number of lights I had ordered (6000) and was asked what they were for. She then told me there was a glitch in the system and she couldn't run our card. She said she would call back in a few hours when the glitch was fixed. She called back to tell me that she confirmed my order, but we might save even more if we purchased them from them "wholesale". She would have to transfer me to another representative. I really didn't have the time. she told me that my order would be over $1000! She said that there was a price glitch in the system when I ordered them. I have my receipt that I printed out when I ordered it.... but they won't honor it. It sounds to me like a bait and switch. I told the lady it just sounded scammy and to cancel the order. I was then sent an email that stated that they tried on numerous occasions to confirm the order by phone and email but couldn't do so. Therefore my order was being cancelled. Stay away from this place....it reeks of a scam.

GREAT DEALS ON EVERYTHING!! I recently used coolglow to purchase glow sticks for my party. After browsing throughout the website I ended up buying numerous party supplies. They carry some of the most unique products at great prices. The party was epic thanks to coolglow!!

Do not buy from them!!! I bought paint and powder for a school event and was told that it would stay charged for 24 hours all I had to do was charge for 15 mins in the light. Unfortunately it did not stay charged. The paint also was not water soluble like it says it is. I called customer service and she was so rude and uncaring. NEVER BUY FROM THEM!!! WASTE OF MONEY !!

Horrible Customer Service I ordered 1-set of glow in the dark paints, but when I went to check out I was charged for 2. I immediately called and left a message and then emailed the company to explain that I did not want 2-sets of the paints, just one. The response a few days later was simply "too late, we've already mailed them both sets out." I again explained that I had not ordered 2-sets and asked how they'd like to handle the situation. Ten days later they said I could send the second set back and they'd charge me a restocking fee. I again explained what had happened and that a restocking fee seemed out of line. Finally they agreed to waive the restocking fee, but I'm left with the return shipping cost for an item I never ordered. I have no confidence whatever at this point that even if I pay to return the item they mistakenly sent me that I'll receive a credit on my card. I've never experienced anything like this before. Don't waste your time with these guys--either they just don't care or they're crooks.

Bad service Bad conduct and rude and never got the package bad experience I personally do not recommend this website.