HORRIBLE CUSTOMER SERVICE I have ordered every year for last 4 years form this company. Last year, they delivered the glow sticks after my event, via regular shipping even though I paid for upgraded shipping. I had to call them 6 times to get the return approved. I returned the glow sticks, but they tried to charge me a restocking fee even though it was their error. This year, I ordered the glow sticks a week ago. No one contacted me to say they were out of stock until today (the day before they were supposed to be delivered). The offered to send other glow sticks, but they would arrive late. The company had the option to send them via overnight but wanted to charge me over $200 in shipping costs. They refused to Comp the shipping, even though it was their error. DO NOT USE THIS COMPANY. Their customer service is HORRIBLE.

Deceptive advertising I bought a can of spray paint from Cool Glow based on a video that accompanied the product information on the web page. The video made it appear that this is black light paint, but it is not. I explained this in detail to the company, but Cool Glow refused to refund my money. I would never use this company again.

I wanted to buy something from this… I wanted to buy something from this company. I signed up to receive their emails and newsletters. One offer was free shipping at $39.99 another was free shipping and 10% off. Neither worked. The on line chat didn't even connect. I placed a call and got a lady on the phone who told me if one item in my cart was on sale I didn't qualify for free shipping. Nothing in anything they sent me indicated sale items not included. They wanted to charge $25.00 shipping (to Ohio) for a $68.00 order. I will look elsewhere.

Cool Glow Company DISHONEST and FALSE ADVERTISING on Amazon! Per Cool Glow Amazon listing "BUY WITH CONFIDENCE! They will not refund my purchase cost as the product is garbage like the glow in the pigment powder I purchased 2 small bags on April 28, 2017, a cost of $14.80 .of their Glow in the dark powder from there Amazon selling page and they wrote, "100% NO FUSS MONEY-BACK SATISFACTION GUARANTEE on our Glow In The Dark Pigment. In the unlikely event something disappoints you, we will willingly return your purchase price or arrange for a replacement set to be sent immediately without hassle. You have NOTHING TO LOSE. They will not refund my purchase after I contacted them on Amazon and will not back what they wrote. So a very dishonest and false advertising policy!

They do not honor their own coupons.... They do not honor their own coupons. I was on their website and had items in my cart and a coupon pops up stating that if I checked out this same visit I would get 10% off. But it would not let me put it in my cart. I tried to call the company and they were closed. Called today and spent about 40 minutes and got nowhere. I even took a picture of what popped up.