Horrible Customer Service I ordered 1-set of glow in the dark paints, but when I went to check out I was charged for 2. I immediately called and left a message and then emailed the company to explain that I did not want 2-sets of the paints, just one. The response a few days later was simply "too late, we've already mailed them both sets out." I again explained that I had not ordered 2-sets and asked how they'd like to handle the situation. Ten days later they said I could send the second set back and they'd charge me a restocking fee. I again explained what had happened and that a restocking fee seemed out of line. Finally they agreed to waive the restocking fee, but I'm left with the return shipping cost for an item I never ordered. I have no confidence whatever at this point that even if I pay to return the item they mistakenly sent me that I'll receive a credit on my card. I've never experienced anything like this before. Don't waste your time with these guys--either they just don't care or they're crooks.

DID NOT SEND THE COSTUME THEH ADVERTISED. I ordered a costume online from their website for my 5 year old son. It arrived the week before halloween. We recieved the costume to the character we wanted, BUT the costume was not the same hat or color as the one the website shown online. I had called and complained and they offered for me to send the costume back for a refund. Then I had told them I did not wish to send the costume back, but I don't feel I should have to pay the full 50$ price for their mistake. They told me I would get a refund of a percentage for the costume. I NEVER GOT IT. So I called back and Bianca asked for photos of the costume to compare. I sent and she sent me the label to send the costume back. This company is PATHETIC at reasoning with the customers satisfaction. I would not recommend ANYBODY to order from this website.

Deceptive advertising I bought a can of spray paint from Cool Glow based on a video that accompanied the product information on the web page. The video made it appear that this is black light paint, but it is not. I explained this in detail to the company, but Cool Glow refused to refund my money. I would never use this company again.

A "Glowing" Review of Coolglow.com After turning to Coolglow.com to help me out of a tough situation, when I perhaps may have procrastinated a bit too long on buying glow products for a glow run I was helping organize, I will not be going to anyone else. They had great knowledge on all of the supplies that would work best and the run was a hit!!! I would highly recommend CoolGlow.com for anyone planning a big event!

Awesome Place to shop glowing products - COOLGLOW.com We ordered several glow products for our party. Orders was processed and delivered in timely manner. Everyone was very happy with the products. We would definitely do business again and recommend it our friends.