Deceptive advertising I bought a can of spray paint from Cool Glow based on a video that accompanied the product information on the web page. The video made it appear that this is black light paint, but it is not. I explained this in detail to the company, but Cool Glow refused to refund my money. I would never use this company again.

Never got my product - their mistake Coolglow charged my credit card but never shipped my order. When I called customer service I was told they were going through a system upgrade which was causing some problems. Ok, that's understandable, but then the rep proceeds to tell me that if they ship my order today, I won't get it for another 5 days which is too late for the party I was ordering them for (I ordered them in plenty of time). So she had to cancel my order because they would not ship them to me overnight - said I had to "meet them halfway" to pay for overnight shipping. I was like, "Uh it's your mistake, so that's unacceptable." I was given an apology and a full refund, but I'm still upset. My daughter was counting on having those items at her party. Would not recommend this company to anyone.

Horrible Customer Service I ordered 1-set of glow in the dark paints, but when I went to check out I was charged for 2. I immediately called and left a message and then emailed the company to explain that I did not want 2-sets of the paints, just one. The response a few days later was simply "too late, we've already mailed them both sets out." I again explained that I had not ordered 2-sets and asked how they'd like to handle the situation. Ten days later they said I could send the second set back and they'd charge me a restocking fee. I again explained what had happened and that a restocking fee seemed out of line. Finally they agreed to waive the restocking fee, but I'm left with the return shipping cost for an item I never ordered. I have no confidence whatever at this point that even if I pay to return the item they mistakenly sent me that I'll receive a credit on my card. I've never experienced anything like this before. Don't waste your time with these guys--either they just don't care or they're crooks.

Bad service Bad conduct and rude and never got the package bad experience I personally do not recommend this website.

Sent wrong items. They screwed up my halloween order. I ordered 50 or 60 green led necklaces. They sent me all white ones, when I tried to contact them, they basically said I had to pay for shipping again to ship back to them and then to ship back to be I was also told I had to pay a restocking fee, I know I ordered the right ones because the item number I bought was different then the ones I received. You are better off going to ebay or amazon if you still want to buy from them, they(amazon and ebay) will most likely back you up. Buyer beware.