I should have read the reviews before ordering - Never again! I called and ordered rocks glasses for our company. They took my order, then 5 days later called to say they didn't have them and tried to push item we didn't want. They contacted me later saying they would indeed have this item and would not only guarantee them for a 9/9 arrival, but would pay the extra shipping charge. On 9/4 I had a VM saying to call them. Called back on 9/8 when I got in the office and was told the items were stuck in customs and would not be here for 9/9 and once again tried to push items we weren't interested in. Still not convinced this was intentional.

Bait and Switch I ordered LED finger lights for a glow in the dark egg hunt. My order total was $131.25. A few days later I received a call from one of their representatives. I was asked about the number of lights I had ordered (6000) and was asked what they were for. She then told me there was a glitch in the system and she couldn't run our card. She said she would call back in a few hours when the glitch was fixed. She called back to tell me that she confirmed my order, but we might save even more if we purchased them from them "wholesale". She would have to transfer me to another representative. I really didn't have the time. she told me that my order would be over $1000! She said that there was a price glitch in the system when I ordered them. I have my receipt that I printed out when I ordered it.... but they won't honor it. It sounds to me like a bait and switch. I told the lady it just sounded scammy and to cancel the order. I was then sent an email that stated that they tried on numerous occasions to confirm the order by phone and email but couldn't do so. Therefore my order was being cancelled. Stay away from this place....it reeks of a scam.

GREAT DEALS ON EVERYTHING!! I recently used coolglow to purchase glow sticks for my party. After browsing throughout the website I ended up buying numerous party supplies. They carry some of the most unique products at great prices. The party was epic thanks to coolglow!!

Buyer BEWARE Buyer beware. I ordered PInk uv contacts. According to the picture they're hot pink with or without UV light. What I received today is a very pale rose pink contact. When I called to complain and returned them I was told told that the pictures are inhanced and I agreed to that in the terms and conditions. I would have to pay for shipping and a %15 restocking fee. How about just selling what you advertise?

Cool Glow Company DISHONEST and FALSE ADVERTISING on Amazon! Per Cool Glow Amazon listing "BUY WITH CONFIDENCE! They will not refund my purchase cost as the product is garbage like the glow in the pigment powder I purchased 2 small bags on April 28, 2017, a cost of $14.80 .of their Glow in the dark powder from there Amazon selling page and they wrote, "100% NO FUSS MONEY-BACK SATISFACTION GUARANTEE on our Glow In The Dark Pigment. In the unlikely event something disappoints you, we will willingly return your purchase price or arrange for a replacement set to be sent immediately without hassle. You have NOTHING TO LOSE. They will not refund my purchase after I contacted them on Amazon and will not back what they wrote. So a very dishonest and false advertising policy!