CoolGlow will hold customers responsible for shipping mistakes I ordered a product from CoolGlow, but never received an email with confirmation or tracking information.I called the company thereafter to get the information and they told me that the product had been marked "Insufficient Address" and was being returned to them. We checked to find that the address was indeed correct, but for some reason the Post office had made a mistake. I called back to ask what my options were and they advised me that the only option was to accept a refund for the items and replace the order. They offered me a refund of the purchase price MINUS a $12.50 RESTOCKING FEE + ORIGINAL SHIPPING COST. My original order total was $47 and the company withheld nearly half of the total. I paid $20.00 for products I will never receive. Customer service was friendly, but not helpful. I just so happened to already be speaking to the manager and no other options were offered.Try ordering from Uknowit for Halloween lenses and Party City for the rest of the cheap stuff they're sellling instead.

Sent wrong items. They screwed up my halloween order. I ordered 50 or 60 green led necklaces. They sent me all white ones, when I tried to contact them, they basically said I had to pay for shipping again to ship back to them and then to ship back to be I was also told I had to pay a restocking fee, I know I ordered the right ones because the item number I bought was different then the ones I received. You are better off going to ebay or amazon if you still want to buy from them, they(amazon and ebay) will most likely back you up. Buyer beware.

GREAT DEALS ON EVERYTHING!! I recently used coolglow to purchase glow sticks for my party. After browsing throughout the website I ended up buying numerous party supplies. They carry some of the most unique products at great prices. The party was epic thanks to coolglow!!

Awesome Place to shop glowing products - COOLGLOW.com We ordered several glow products for our party. Orders was processed and delivered in timely manner. Everyone was very happy with the products. We would definitely do business again and recommend it our friends.

A "Glowing" Review of Coolglow.com After turning to Coolglow.com to help me out of a tough situation, when I perhaps may have procrastinated a bit too long on buying glow products for a glow run I was helping organize, I will not be going to anyone else. They had great knowledge on all of the supplies that would work best and the run was a hit!!! I would highly recommend CoolGlow.com for anyone planning a big event!