Angel S.
GBThis company is a scam ! This company is a scam ! I ordered my daughters birthday personalized favors from them. The order was supposed to come in no later than 8/17/17. They emailed me that they will send me a proof for the design and they never did. I kept emailing them and no answer. Tried calling hundreds of times and no answer and no call back ! The chat online is deactivated. I ended up doing my research and find out that this company had been changing their phone number and they web address .. one time the operating person is Christine and another time Amanda. The phone number had been changed few times ! Which is another proof that the are a scam ! They need to be legally sued for their scam business !! Please don't order from them and keep reporting them ! The people that run a scam business and ruins people happy events should be legally sued, fined and serve jail time !
Josh M.
GBSTAY AWAY - No product, no customer service After successfully working with this company in 2015, we returned again in 2016 for another order. This time the experience could not have been worse. Our order has been delayed multiple times -- to the point where it will now miss the event so it is worthless to us. Thing happen, we understand, but there has been NO communication from the company AT ALL despite repeated attempts on our part via phone, email and their website chat function. All we really needed was a call back to explain what was going on, but even that seems too much for iCandyWrap. It has come to the point where I have filed complaints with the credit card company and the Better Business Bureau. Don't know what more to say than DON'T USE THIS COMPANY.
Diane
GBDO NOT USE THIS COMPANY Extremely difficult company to work with. I placed an order, they shipped it and then recalled the shipment. No explanation. After over a dozen attempts at contacting them via email, phone and live chats where I requested they cancel the order if they could not guaranty shipment prior to the event (and I did place the order in plenty of time and paid for rush charges even though it was unnecessary) they shipped the product AFTER the event date! Since then I have tried, without success, to return the shipment. DO NOT USE THIS COMPANY. THEY ARE INCOMPETENT! If I could give them no stars I would but this site requires at least one star which means "Bad - unacceptable experience, unreasonable and rude conduct." Just about sums it all up!
Megan Wong Morris
GBWorst Customer Service Ever - Don't Shop Here! Worst service ever! Ordered 5 weeks prior to my son's birthday party. Got invitations 3 weeks later. Never received remaining custom items for party bags. Called and emailed with not response. I can't get any communication??? Wish I had seen the other reviews prior to my order. Horrible experience.
Jessica E. McAteer
GB📢 🚨 BUYER BEWARE!!!!! 📢 🚨 BUYER BEWARE!!!!!! Disgraceful, Misleading, Scamming, Unethical, Bad Business!🚨 📢 I sure wish I had done my homework on this UnAmerican scamming business. I ordered the American Flag blanket as a gift for my Veteran Sister on April 24,2020 never received tracking information or anything. Followed up on May 7 to be told “ We apologize for the inconvenience. Your order has been processed, the tracking number is unavailable at the moment. We fulfill each order in 24-72 hours and takes 14-21 business days for delivery. The demand for our products are high but maintaining the quality is of the utmost importance to us. We value you as a customer and appreciate your business. iCandy Gadgets Team“ Called their 1 (800) 548-2960 20 times which is completely useless as all options leave you hanging with no resolution. Emailed them again on May 26, 2020 and received the following response “ Your order has been processed. Due to high demand and during the pandemic Covid-19, shipping times have been slightly delayed but rest assured your order will be with you soon. If your tracking number hasn't updated within the week, please feel free to reach out. You can track your order here: trackingnumber=93612699 Thank you for your patience, iCandy Gadgets Team Which shows they supposedly sent my package but to Pompano Fl which is NOT the correct address. Apparently the address they used was undeliverable to the incorrect address and being shipped back to AZ. I emailed them back regarding their “gross” mistake and called another 10x to only be left hanging yet again with no response back in regards to my order. Absolutely the worst company I have ever done business with! 📢 🚨 BUYER BEWARE!!!!!! Disgraceful, Misleading, Scamming, Unethical, Bad Business!🚨 📢